As an Everyday Pet Insurance customer, get 10% off an in-store grocery shop, once a month°  
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Pet Insurance

Protect you and your furry family members with Everyday Pet Insurance. With a range of cover options for your dog or cat, get a quote today.

"The insurance policy is clear and detailed. I like this pet insurance!"

Cinzia, WA

HealthyPet Quiz
Get a free personalised wellness guide for your pet
Designed and written by VetAssist Veterinarian - Dr Claire Jenkins

Complete this lifestyle questionnaire to get your personalised pet care guide, including tips on diet, exercise, toilet habits and more.

Multi levels of cover to choose from:

These product features are effective for policies sold after 17 July 2023.

Basic Cover
  • Up to $5,000 annual benefit limit (up to 80% back on eligible Vet bills)
  • Select an additional excess of $0 or $200
  • Specified accidental injury
  • Illness cover
  • Access to GapOnly®
  • Hip Joint Surgery sub-limit $2,000 per hip, per policy period (includes Hip Replacements)
  • Cruciate ligament conditions sub-limit $2,000 per leg, per policy period
  • Free access to VetAssist
Indoor Cat plan
Standard Cover
  • Up to $10,000 annual benefit limit (up to 80% back on eligible Vet bills)
  • Select an additional excess of $0 or $100
  • Specified accidental injury 
  • Illness cover
  • Access to GapOnly®
  • Hip Joint Surgery sub-limit $4,000 per hip, per policy period (includes Hip Replacements)
  • Cruciate ligament conditions sub-limit $3,000 per leg, per policy period
  • Consultation fees, up to $300
  • Free access to VetAssist
Comprehensive Cover
  • Up to $24,000 annual benefit limit (up to 80% back on eligible Vet bills)
  • Select an additional excess of $0 or $100
  • Optional non-insurance routine care benefits
    See what's included
  • Specified accidental injury
  • Illness cover
  • Access to GapOnly®
  • Hip Joint Surgery sub-limit $6,000 per hip, per policy period (includes Hip Replacements)
  • Cruciate ligament conditions sub-limit $4,000 per leg, per policy period
  • Consultation fees, up to $300
  • Free access to VetAssist
Comprehensive Plus Cover
  • Up to $30,000 annual benefit limit (up to 80% back on eligible Vet bills)
  • Select an additional excess of $0, $100 or $500
  • Optional non-insurance routine care benefits
    See what's included
  • Specified accidental injury
  • Illness cover
  • Access to GapOnly®
  • Hip Joint Surgery sub-limit $8,000 per hip, per policy period (includes Hip Replacements)
  • Cruciate ligament conditions sub-limit $5,000 per leg, per policy period
  • Consultation fees, up to $300
  • Free access to VetAssist

What else are you covered for?

Free access to VetAssist with every policy. Valued at $199 p.a†

With VetAssist you can have a video call or online chat consultation with a licensed Australian Vet. It's perfect for those times when you're unsure if a trip to the Vet is required and you need some advice.

Pet Insurance awards

Multi-award winning insurance

We’re proud to have been awarded Mozo Experts Choice 2023 award for Exceptional Value Accident & Illness Pet Insurance and Reader’s Digest 2022 Highly Commended Trusted Brand Award.

claim process

96%
of claims processed
in 5 days or less»~


benefits paid out

Over $85 million
in benefits paid out~

Get 50% off pet prescription medication**

Get 50% off pet prescription medication**

We're delighted to announce our partnership with PetScripts, a leading online Pet Pharmacy, for your pet's medication.

They're proudly Australian owned and operated by veterinarians, with registered Australian Pharmacists.

Offer is valid until 31 May 2024.

Why pick Everyday Pet Insurance?

Comprehensive Plus annual limit

Comprehensive Plus annual limit#

Claim up to $30,000 a year

Claim up to 80% back*

Get up to 80% back on eligible vet bills

Lifetime cover

Lifetime cover

Your pet is covered from 8 weeks old for life

Introducing GapOnly

Introducing GapOnly®

Claim your benefit on the spot and only pay the gap on eligible claims=

Vet Dr Harry Cooper
Dr Harry Cooper

With over 50 years of experience as a veterinarian, Dr Harry is well-known for his expert advice and care for animals. Enjoy his latest resources on pet care now.

Vicki from Pet Rescue
PetRescue

Discover how we support PetRescue in helping Australia’s rescue pets in foster care and shelters find new forever homes.

GapOnly
Introducing GapOnly®

GapOnly® reviews and calculates your claim while you’re at an eligible vet, and only pay the gap=.

Frequently asked questions

What is VetAssist?

VetAssist connects you to licensed Australian Vets via video or online chat. It allows you to get credible advice at home, or even if you're on the move.

You can speak to a vet via video or online chat 24/7 and get advice on whether your pet requires emergency care, or if you can look after them in the comfort of their home.

Find out more about VetAssist


How do I make a Pet Insurance claim?

There are different ways you can submit a Pet Insurance claim:

1. Make a claim through your Vet

If your Vet Clinic is a participating GapOnly® Clinic, then your Vet can submit a claim on your behalf, on the spot while you are at the Vet.

Alternatively, your Vet may be able to submit an electronic pet insurance claim on your behalf (sometimes referred to as an eClaim). We will still communicate with you regarding the status of your claim and you will still need to pay for the Vet expenses upfront. For more information about how claims are handled, please refer to the Claims section of your Product Disclosure Statement.

2. Make a claim online

You can also claim online through your MyPet Portal via My Insurance Portal.

To make a claim, through MyPet Portal, you will need the following documentation:

Itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid); and Vet consultation notes, if you have them (these are the veterinarian's medical notes from examinations findings).

We may also contact you for additional documentation if needed.

Not registered for My Insurance Portal? Register now.

3. Make a paper claim

If you prefer to submit your claims through the post please follow the 3 steps below:

  • Fill in Pet Insurance Claim Form with your pet’s personal information and sign.
  • Take the Claim Form to your vet and ask your vet to complete in full Part 2 and sign the form.
  • Attach the original detailed itemised invoices, payment receipts and any relevant vet consultation notes to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice.

Then mail your completed Claim Form to:
Everyday Pet Insurance
Locked bag 9021
Castle Hill, NSW, 1765

Contact us on 1300 10 1234 during our operating hours for more information.

In some instances we may require more information to process your claim such as medical history or pathology/laboratory results. We'll contact you or your vet(s) if required.


Can I add another pet to my Pet Insurance policy?

Because all pets are different, each pet will need to have their own policy which is personalised to them.

Once you've covered your other pet, make sure you add their policy to MyPet Portal via My Insurance Portal, so you can manage all your pet's policies in one place. 


What is excluded from Pet Insurance?

As with most insurance products, there are certain situations where you will not be covered. There are some general exclusions such as:

  • Conditions which occurred prior to commencement of your first policy period or during any applicable waiting period (‘pre-existing conditions’).
  • Routine or preventative treatments (unless routine care (non-insurance benefit) cover is purchased with the Comprehensive Cover or Comprehensive Plus Cover, which provides a contribution up to the routine care limits).
  • Some elective treatments and procedures and breeding or obstetrics.

There may also be specific exclusions which may apply to specific levels of cover.

It is important that you read all of your policy documentation for full details. You can find more information in the Pet Useful Documents section.


What is routine care?

Routine care is an optional non-insurance benefit available for Comprehensive and Comprehensive Plus Pet Insurance policyholders.

With routine care cover you can claim your $50 annual sub-limit on either:

  • Vaccinations
  • Health Checks

Plus another $50 for one of the following treatments:

  • Desexing
  • Microchipping
  • Prescription diets
  • Heartworm preventative
  • Obedience training (at Recognised Facility)
  • Dew claw removal
  • Cremation or burial
  • Council registration fees
  • Teeth cleaning
  • Behavioural therapy (By a qualified Animal Behavioural Therapist or vet)
  • Alternative Therapy
  • Dental Illness Treatment

What is a Pet Insurance Excess?

Excess means an amount you contribute towards the cost of your claim(s), as shown on your certificate of insurance. The excess is calculated on a ‘per condition, per policy period’ basis. We do this for each condition treated that is unrelated to any other condition during the same policy period.

Your excess also applies to each emergency boarding claim event. The excess will be deducted from your calculated claim benefits after we apply any benefit limit, sub-limit and the benefit percentage to your claimed amount.


Pet Insurance Info Hub
Why our customers picked Everyday Pet Insurance

"We have had to use our pet insurance to claim on our dog's broken leg. We were very happy to be covered with no hidden surprises."

Tiamne, QLD

"I have had a fantastic experience to date as a [Everyday] Pet Insurance customer. All of my past claims that I have lodged have been processed quickly, efficiently, correctly and fairly."

Lisa, WA

° Offer valid for Everyday Insurance Policyholders (excluding Compulsory Third Party (CTP) Green Slip policyholders and Everyday Travel Insurance policyholders) with a registered Everyday Rewards card, linked to your policy, when making a purchase of up to $500 on groceries. Offer can only be redeemed once during the Offer Period. For full T&Cs click here.

** Offer is valid until 31 May 2024 (Offer Period). This entitles you to a 50% discount off your prescription medication purchase from PetScripts Pty Ltd ABN 73 610 444 427 (PetScripts) whilst your policy remains in force during the Offer Period and cannot be used in conjunction with any other offer. This offer only applies to medication prescribed to the pet insured under the Everyday Pet Insurance policy. Services provided by PetScripts are separate to your pet insurance policy. The 50% discount offer is subject to PetScripts' general Terms and Conditions, including the Privacy Policy which are available online at www.petscripts.com.au. Everyday Pet Insurance may withdraw or extend this offer at any time without notice.

Limits, waiting periods, exclusions and excesses may apply.

† Offer available to new Everyday Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Everyday Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Everyday Pet Insurance product, and is provided independently by Everyday Insurance third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Everyday Insurance reserves the right to withdraw or extend this offer at anytime, without notice.

>> Once all required claims documentation has been received.

Based on Everyday Pet Insurance data from Jan 2021 - Oct 2022.

The gap is defined as the difference between the vet's invoice and the claim benefit under your policy. Policy terms and conditions apply. GapOnly® is only available at participating Vets. Please visit GapOnly® to search for GapOnly® enabled vets. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd (PetSure) (ABN 95 075 949 923, AFSL 420183). 

Policy Terms and Conditions, exclusions and limits apply. Benefit limit amounts vary by level of cover.

Cover is available for the life of your pet provided you renew your policy each year without any break, lapse or change in the level of Cover. This means once your pet is insured with us and as long as we continue to offer the product, you will be able to renew your policy for that pet for life provided you continuously maintain the cover. Cover is subject to the terms and conditions of your renewing policy. See details in your PDS.

Testimonials based on individual circumstances and varying factors such as cover options, excess, risk ratings and available discounts.

Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at insurance.everyday.com.au/pet-insurance.