You can manage your Home Insurance policy via My Insurance Portal.

From your account, you will be able to:

• Update your email address and phone number
• Update your credit or debit card details
• Access your Certificate of Insurance

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If you need to make other changes to your policy, such as updating your physical address, you can contact us on 1300 10 1234 during our operating hours. Note that if your policy is pending renewal, online changes might be restricted.

If we offer renewal, the policy will automatically renew as per the renewal notice. We will send you this renewal notice at least 14 days before your renewal date which will outline what you need to do to stay covered. You should check your renewal notice carefully and contact us on 1300 10 1234 if you need to make any changes to your policy or details.

With automatic renewal, your renewal notice will set out the proposed new policy terms and premium. If no changes are required to your policy and your premium payments are up to date, you don’t need to do anything – your policy will automatically renew. If you would like to opt out of automatic renewal, please email us at stopmyrenewal@everydayinsurance.com.au with your name, phone number, date of birth and policy number.

If you opted out of automatic renewal, your renewal notice will advise you to call to continue your cover. We will provide you with a quote and policy terms. If you’re happy to proceed, we will renew your policy.

To find out more about your renewal dates, you can Chat Now.

If you have a Car, Home or Landlords Insurance policy, you can request your Certificate of Currency through Mandy - Chat Now.

Please note: We can only issue a Certificate of Currency once your first payment has been successfully processed.

Portable valuables cover is an Optional benefit which can be added to your Everyday Home Contents Insurance policy.

There are two ways to purchase Portable valuables cover: Group cover and/or Itemised cover. It covers you for accidental loss or damage to your eligible contents anywhere in Australia.

For a list of eligible items, terms, conditions, limits and exclusions, please check the Everyday Home Insurance PDS in the Useful Documents page.

There are two ways to add Portable valuables cover to your policy: Group cover or Itemised cover.

To add Portable valuables cover to your policy, you can chat with one of our friendly team members. Just click on the ‘Chat Now’ button during our chat operating hours.

If you move, you need to contact our friendly service team by calling 1300 10 1234 during our operating hours to advise us about your change of details. You will need the following information handy:

• The date you are moving addresses.
• Your new address.
• The age of your new home and its construction and security details.

Because our insurance premiums are based on your location, as well as the specific details of your house, your premium may change when you move addresses.