Get Indoor Cat Cover to suit your pet's lifestyle. Cover designed for Indoor cats.
We process 96% of claims in 5 days or less ~ (when we receive all necessary documents for the claim)
Log in to MyPet Portal and update your policy online anytime, anywhere
Adjust your excess to find a premium suitable for you. Plus you can choose to pay monthly or yearly
VetAssist connects you to licensed Australian Vets via video or online chat. It allows you to get credible advice at home, or even if you're on the move.
You can speak to a vet via video or online chat 24/7 and get advice on whether your pet requires emergency care, or if you can look after them in the comfort of their home.
There are different ways you can submit a Pet Insurance claim:
1. Make a claim through your Vet
If your Vet Clinic is a participating GapOnly® Clinic, then your Vet can submit a claim on your behalf, on the spot while you are at the Vet.
Alternatively, your Vet may be able to submit an electronic pet insurance claim on your behalf (sometimes referred to as an eClaim). We will still communicate with you regarding the status of your claim and you will still need to pay for the Vet expenses upfront. For more information about how claims are handled, please refer to the Claims section of your Product Disclosure Statement.
2. Make a claim online
You can also claim online through your MyPet Portal via My Insurance Portal.
To make a claim, through MyPet Portal, you will need the following documentation:
Itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid); and Vet consultation notes, if you have them (these are the veterinarian's medical notes from examinations findings).
We may also contact you for additional documentation if needed.
Not registered for My Insurance Portal? Register now.
3. Make a paper claim
If you prefer to submit your claims through the post please follow the 3 steps below:
Then mail your completed Claim Form to:
Everyday Pet Insurance
Locked bag 9021
Castle Hill, NSW, 1765
Contact us on 1300 10 1234 during our operating hours for more information.
In some instances we may require more information to process your claim such as medical history or pathology/laboratory results. We'll contact you or your vet(s) if required.
Because all pets are different, each pet will need to have their own policy which is personalised to them.
Once you've covered your other pet, make sure you add their policy to MyPet Portal via My Insurance Portal, so you can manage all your pet's policies in one place.
As with most insurance products, there are certain situations where you will not be covered. There are some general exclusions such as:
There may also be specific exclusions which may apply to specific levels of Cover.
It is important that you read all of your policy documentation for full details. You can find more information in the Pet Useful Documents section.
With Optional Non-insurance Routine Care benefit, you can claim your $50 Annual Benefit on either:
Plus another $50 for one of the following treatments:
Find out more about Routine Care
This means the first amount of a claim we do not pay and which you are required to pay yourself as shown on your Certificate of Insurance (if selected as part of your policy).
Note: The Excess is deducted from your benefit for each Condition treated during the Policy Period that is not related to any other Condition treated during the same Policy Period. Refer to your policy booklet in ‘Claims’ for an example of how claim payments are calculated.
° Offer valid for Everyday Insurance Policyholders (excluding Compulsory Third Party (CTP) Green Slip policyholders and Everyday Travel Insurance policyholders) with a registered Everyday Rewards card, linked to your policy, when making a purchase of up to $500 on groceries. Offer can only be redeemed once during the Offer Period. For full T&Cs click here.
# Policy Terms and Conditions, exclusions and limits apply. Benefit limit amounts vary by level of cover.
1 Exclusions, limits and sub-limits may apply.
2 Cover is available for the life of your pet provided you renew your policy each year without any break, lapse or change in the level of Cover. This means once your pet is insured with us and as long as we continue to offer the product, you will be able to renew your policy for that pet for life provided you continuously maintain the cover. Cover is subject to the terms and conditions of your renewing policy. See details in your PDS.
3 Under Indoor Cat you are only covered for the following 11 Specified Illnesses: Poisoning, Ingestion of Foreign Object, Cancer, Feline lower urinary tract disease, Gastrointestinal Problems, Diabetes, Hyperthyroidism, Heart Disease, Outer and inner ear infections, Arthritis and Renal Disease.
† Offer available to new Everyday Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Everyday Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Everyday Pet Insurance product, and is provided independently by Everyday Insurance third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Everyday Insurance reserves the right to withdraw or extend this offer at anytime, without notice.
= The gap is defined as the difference between the vet's invoice and the claim benefit under your policy. Policy terms and conditions apply. GapOnly® is only available at participating Vets. Please visit GapOnly® to search for GapOnly® enabled vets. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd (PetSure) (ABN 95 075 949 923, AFSL 420183).
* Limits, waiting periods, exclusions and excesses may apply.
~ Based on Everyday Pet Insurance data from Jan 2021 - Oct 2022.
Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at insurance.everyday.com.au/pet-insurance.