Woolworths Group Limited ABN 88 000 014 675 (Woolworths), The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Hollard) and Greenstone Financial Services Pty Ltd ABN 53 128 692 884 (GFS), (each a Recipient), are subject to the Australian Privacy Principles under the Privacy Act 1988. The Recipients issue this Collection Notice jointly.
This Collection Notice is in relation to Woolworths Insurance products. The Product Disclosure Statement (PDS) for each Woolworths Insurance product contains terms and conditions regarding your privacy. Because those terms and conditions provide for certain consents, if you apply for a Woolworths Insurance product, you consent to the use of your personal information in the manner stated within the relevant PDS and this will impact how the Recipients use and disclose your personal information. You can view the relevant Product Disclosure Statement online at insurance.woolworths.com.au or obtain a copy by contacting Woolworths on 1300 10 1234. This Collection Notice should be read together with the relevant Product Disclosure Statement for your Woolworths Insurance product.
In connection with your Woolworths Insurance product:
Woolworths may disclose your personal information to related companies located in New Zealand and service providers located in Japan.
Hollard may disclose your information to its service providers located in the Philippines, France, Germany, Canada or Bulgaria. These details can change from time to time and you should contact us for further details to see if this applies to you. Otherwise Hollard and GFS are unlikely to disclose your information outside of Australia.
If you do not provide your information in whole or in part we may not be able to provide the services you require, or it may affect the outcome of any claim you submit.
If you need more information or have any questions please call 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday and 9am-5pm (AEST) Saturday and Sunday (except public holidays). If your call relates to Life Insurance please call between 8am-8pm (AEST/AEDT) Monday to Friday.
Woolworths Group Limited ABN 88 000 014 675 (Woolworths), Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re) and Greenstone Financial Services Pty Ltd ABN 53 128 692 884 (GFS), (each a recipient and collectively referred to as ‘we’, ‘our’ or ‘us’, unless stated otherwise), are subject to the Australian Privacy Principles under the Privacy Act 1988 (Cth). The Recipients issue this Collection Notice with respect to Woolworths Life Insurance policies jointly.
We collect personal information (including sensitive information (as defined in the Privacy Act 1988 (Cth)) for the purpose of processing insurance applications, administering your insurance policy, responding to your enquiries and assessing and paying claims under your insurance policy. Where possible, we collect personal information directly from you or, where that is not reasonably practicable, from other sources.
We may also use your personal information to consider any other application you may make to us, designing or underwriting new insurance products, for fraud detection purposes, for research and analytical purposes, to perform administrative functions (including for example accounting, risk management, staff training, etc.), and to comply with our legal obligations.
If you do not provide this information in whole or in part, we may not be able to provide the services you require, or you may be deemed to not have complied with your duty of disclosure, which could affect the outcome of any claim.
We may disclose your personal information to:
Some of the companies we may disclose your personal information to may be located overseas, including in Hong Kong, China, India, the United Kingdom, the United States of America and Switzerland.
Alternatively, you can call us on 1300 10 1234 Monday to Friday, between 8am and 8pm (AEST/AEDT), or you can write to:
Woolworths Life Insurance
PO Box 6728
Baulkham Hills NSW 2153
Woolworths Insurance is a registered business name of Woolworths Group Limited (ABN 88 000 014 675) (Woolworths). When we make references such as “we”, “us” or “our” in this notice, we mean Woolworths Insurance.
We work with QBE Insurance (Australia) Limited (ABN 78 003 191 035) (QBE) to bring you compulsory third party (CTP) insurance products.
Our CTP insurance is issued by QBE. This means they are the insurance providers and will be providing certain insurance related services in connection with your CTP and reviewing any claims you might make on your CTP insurance policy.
Woolworths acts as an agent of QBE in providing you with your CTP insurance.
In the course of providing you with CTP insurance products, we collect your personal information such as your name, contact details (e.g. residential address, phone number and email address), date of birth and car registration details.
First and foremost, Woolworths Insurance collects your personal information to provide and improve our customer service.
We may also use your personal information to:
We may collect personal information for other purposes which are within your reasonable expectation or permitted by law.
If we do not collect your personal information, you may not be able to obtain CTP insurance products through Woolworths Insurance.
We collect personal information from people and organisations whom you have authorised to share personal information with us (including from QBE), or from you only if you make direct contact with us.
Where appropriate, we may collect personal information about you from other sources, including your authorised representatives (such as a person authorised by you through a power of attorney).
In the course of carrying out the activities outlined above, Woolworths may need to share some of your personal information with other parties. These may include:
If you have a query or complaint you would like to discuss with Woolworths relating to a privacy matter, you can contact the Woolworths Group Privacy Officer at:
Phone: 1300 908 631
Post: Privacy Officer
Woolworths Group Limited
PO Box 8000
BAULKHAM HILLS NSW 2153
July 21st, 2020