Access your policies in one place, 24/7

If you’re a Car, Home or Landlord Insurance customer, you can update your contact details online through My Insurance Portal. Just click on ‘My Account’ then 'Edit Account Details' and you can make changes to your email address or phone number.

If you’re a Pet Insurance customer, you can update your details through My Pet Portal.

If you're a Life Insurance customer or if you'd like to change the way you receive your insurance documentation, call our friendly customer service team on 1300 10 1234.

Please note, it can take up to 48 hours to update document delivery preferences.

If you're a Car, Home or Landlords Insurance customer, you can update your payment details online through My Insurance Portal. Just go to ‘My Account’, click 'Edit Payment Details' and enter your new debit or credit card information.

If you’re a Pet Insurance customer, you can update your details through MyPet Portal.

If you'd like help changing your details or setting up a direct debit, please call our friendly customer service team on 1300 10 1234. We operate between 8am-8pm (AEST/AEDT) Monday-Friday and 9am-5pm Saturday and Sunday (except public holidays)

If you're a Life or Funeral Insurance customer and you need to update your payment details, please call our friendly customer service team on 1300 10 1234. We operate between 8am-8pm (AEST/AEDT) Monday - Friday (except public holidays)

Once you update your payment details, any outstanding payments will be automatically debited within five days.

To add a Car, Home or Landlords policy to your account, log in to My Insurance Portal, go to ‘My Policies’ and click on ‘Find A Policy’. Select your type of insurance and fill in your details to add the new policy to your account.

If you’re a Pet Insurance customer, you can update your details through My Pet Portal.

If you have just taken out a new insurance policy, please allow 24 hours for it to appear on your online account.

If you still can't view your policy after this time, please call one of our friendly team members on 1300 10 1234. for help adding your policy to My Insurance Portal.

We accept payment via direct debit from either a bank account or credit card, which can be on an annual or monthly basis. Unfortunately, we do not accept BPAY® payments at the moment.

New customers:
You will set up a direct debit at the time of purchasing a policy. Your first and future payments will then be automatically debited within five business days.

Current customers:
If your policy is renewing, you don’t need to make any manual payments. We’ll send you a renewal notice at least 14 days before the renewal date.

Your policy renewal and payment will automatically occur unless you advise us otherwise prior to the renewal date.

To view your Certificate of Insurance, log in to My Insurance Portal and go to ‘My Policies’, select the policy with the certificate you'd like to view by clicking ‘View Policy Details’.

You can the view and download your Certificate of Insurance by clicking on ‘View Certificate of Insurance’. Your certificate will open in a new window.

If you missed a payment, don't worry. Car, Home and Landlords Insurance customers can submit online payments quickly and easily through My Insurance Portal within 14 days of your missed payment due date.

If you're a Pet, Life or Funeral Insurance customer, or if you'd rather speak to someone, please call us on 1300 10 1234 during our operating hours.

To avoid missing payment, you can set up direct debit from either a bank account or credit card, so you don't need to worry about calling us to pay for a policy. Unfortunately, we do not accept BPAY® payments at the moment.