Woolworths Car Insurance Compliments and Complaints

At Woolworths Insurance, we're committed to providing our customers with a great experience. We welcome and listen to our customers' feedback whether it’s a compliment or complaint.

If you have a compliment for our team please let us know and we will make sure they get it.

We also want to know if you have concerns about our products or services so we can work with you to get a quick and fair resolution.

Find out how to contact us below.

If you have a complaint

Get in touch with us on 02 9253 6600 about your concerns, and we’ll do our best to resolve them straight away. If they’re unable to or if you’re still not satisfied, our Customer Resolution Team will review your complaint and provide you with a response. You’ll be provided with the contact details of the person looking after your complaint and will receive regular progress updates.

When you make a complaint, please provide us with as much information as possible.

You can also make a complaint by contacting us on:

Call: 02 9253 6600
Post: Woolworths Insurance, Locked Bag 2010, St Leonards, NSW, 1590
Email: resolution@hollard.com.au

Seek an external review of our decision

If you’re not happy with our decision, or we’ve taken more than 30 days to respond to you from the date you first made your complaint, you may contact the Australian Financial Complaints Authority (AFCA) at:

Phone: 1800 931 678
Post: GPO Box 3 Melbourne VIC 3001
Website: afca.org.au
Email: info@afca.org.au

The AFCA service is provided to you free of charge. A decision by AFCA is binding on us but is not binding on you. You have the right to seek further legal assistance.

We'd love to hear from you if our team has provided you with a positive experience