Car Insurance Claims  Car Insurance Claims

We understand how important it is to get you back on the road, and back to normality, as quickly as possible after an accident. That’s why our award winning team are here for you 24 hours a day, 7 days a week.

Here's what to expect when you need to make a claim:

Step 1

Notify us of your claim

Tell us about your claim as soon as possible. You can report your claim 24 hours a day, 7 days a week by either:

Don’t forget! When you've had an accident, you'll need to obtain the full name, address and registration number of any other parties involved to make a claim. If possible, also get their telephone and licence number.

Step 2

Assessing the claim

Following an insured event, if your car is not driveable we will arrange for your vehicle to be towed to the nearest safe place and then to your approved repairer.

If your car is driveable, we will arrange a convenient time for you to take your car to an approved repairer. They will then provide us with a quote to repair the damage.

Step 3

Our settlement of the claim

We will at our discretion, and subject to your policy terms and conditions (including any applicable excess/es), then decide whether to:

  • repair your car
  • pay you the reasonable cost of repairing your car
  • replace your car
  • pay you up to the agreed or market value or other applicable limits

If we decide to repair your car, we will repair it to a condition that is equivalent to its condition immediately before the insured event.

If an excess or other contribution applies to your claim, it can be paid directly to the repairer. You can use one of our appointed repairers, or choose your own repairer if we have approved it. We guarantee all repairs undertaken by a repairer who has been appointed by us, for as long as you own the car.

Step 4


Once we have accepted your claim, we will take care of any settlements for damage to other parties up to the policy limits, or recover any losses from third parties, in accordance with the policy terms and conditions.


For full details or any questions, please see the Claims section in your Combined Product Disclosure Statement and Financial Services Guide or call our Claims Team on 1300 10 1234.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.

Need help?

Call our Car Insurance 24 hours emergency claims line on:

Call Us     1300 10 1234

Customer Care

If you need more information or have any questions you can read our FAQs or call us on 1300 10 1234 between 8am-8pm (AEST) Monday to Friday and 9am-5pm (AEST) Saturday and Sunday (except public holidays).

Contact us

If you need more information or have any questions please call 1300 10 1234 between 8am - 8pm (AEST) Monday to Friday and 9am- 5pm (AEST) Saturday and Sunday (except public holidays).