Effective Date: 15 Feb 2021
Why we collect your information
Woolworths Insurance is a registered business name of Woolworths Group Limited (ABN 88 000 014 675) (Woolworths). When we refer to “we”, “us” or “our” in this notice, we mean Woolworths Insurance.
We work with The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473) (Hollard) and QBE Insurance (Australia) Limited (ABN 78 003 191 035) (QBE) to provide you with insurance products. Hollard issues and is the insurance provider of Woolworths Car (other than compulsory third party), Home and Contents, Landlords, Pet and Travel Insurances and QBE issues and is the insurance provider of Woolworths Compulsory Third Party (CTP) insurance.
Hollard and QBE (as relevant) will be providing certain insurance related services in connection with your insurance policy and will be reviewing claims you might make on your insurance policy.
Woolworths acts as an authorised representative of Hollard and acts as an agent of QBE.
For Woolworths Roadside Assist (including Roadside Assistance as an add-on service), we work with Allied Service Providers, including Digicall Assist Pty Ltd (ABN 92 152 605 340) (Digicall) who is the provider of the roadside assistance services and provides support in relation to any related customer services.
At Woolworths Insurance, we care deeply about your privacy. And that means giving you what you need to make informed choices.
We want to make it simple for you to understand how we collect, use and share your personal information. If you are a Life Insurance or Funeral Insurance customer, please refer to the Woolworths Life Insurance and Funeral Insurance Collection Notice in the following Section.
If you are a customer of other Woolworths Insurance products, please read on to find out more.
We collect your personal information such as your name, contact details and date of birth. However, there are a broad range of Woolworths Insurance products and each requires us to collect different personal information relevant to that insurance product which would be impractical to list here.
We may need to collect sensitive information (as defined in the Privacy Act 1988 (Cth)) such as your health status and history to provide you with an insurance policy (in particular, Home and Contents, and Car Insurance) and to administer your policy. Where this is needed, we will ask for your consent to this collection.
First and foremost, we collect your personal information to process your application, administer your policy, collect your payments, and provide and improve our customer service.
We may also use your personal information to:
We collect personal information for other purposes which are within your reasonable expectation or permitted by law.
If you do not provide the information we need, we may not be able to provide the services you require, or it may affect Hollard’s or QBE’s ability to assess any claims made by you.
In addition to collecting personal information directly from you, we may collect this from people and organisations you have authorised to share your personal information with us (including from Hollard and QBE).
Where appropriate, we may also collect personal information about you from other sources, including:
In the course of carrying out the activities outlined above, Woolworths may need to share some of your personal information with other parties. These may include:
We may need to share your sensitive information (as defined in the Privacy Act 1988 (Cth)) such as your health status and history to insurers, reinsurers and their agents and intermediaries for relevant insurance products, such as travel insurance. We will notify you and request your consent if we need to disclose any sensitive information collected from you.
If you have a query or complaint you would like to discuss relating to a privacy matter, you can contact the Woolworths Group Privacy Officer (using the contact details listed above).
Woolworths Group Limited ABN 88 000 014 675 (Woolworths), Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re) and Greenstone Financial Services Pty Ltd ABN 53 128 692 884 (GFS), (each a “Recipient” and collectively referred to as ‘we’, ‘our’ or ‘us’, unless stated otherwise), are subject to the Australian Privacy Principles under the Privacy Act 1988 (Cth). The Recipients jointly issue this Collection Notice with respect to Woolworths Life Insurance and Funeral Insurance policies.
We collect personal information (including sensitive information (as defined in the Privacy Act 1988 (Cth)) for the purpose of processing insurance applications, administering your insurance policy, responding to your enquiries and assessing and paying claims under your insurance policy. Where possible, we collect personal information directly from you or, where that is not reasonably practicable, from other sources (with your consent, if required by law).
We may use your personal information to consider your application(s), designing or underwriting new insurance products, for fraud detection purposes, for research and analytical purposes, to perform administrative functions (including for example accounting, risk management, staff training, etc.), and to comply with our legal obligations.
If you do not provide this information in whole or in part, we may not be able to provide the services you require, or you may be deemed to not have complied with your duty of disclosure, which could affect the outcome of any claim.
We may disclose your personal information:
Some of the companies we may disclose your personal information to may be located overseas, including in Hong Kong, China, India, the United Kingdom, the United States of America and Switzerland.
Alternatively, you can call Woolworths on 1300 10 1234 Monday to Friday, between 8am and 8pm (AEST/AEDT), or you can write to:
Policy owner Services
Woolworths Life Insurance / Woolworths Funeral Insurance (as applicable)
PO Box 6728
Baulkham Hills NSW 2153