At Woolworths Insurance, we care deeply about your privacy. And that means giving you what you need to make informed choices.

We want to make it simple for you to understand how we collect, use and share your personal information. If you are a Life Insurance or Funeral Insurance customer, please refer to the Woolworths Life Insurance and Funeral Insurance Collection Notice in the following Section.

If you are a customer of other Woolworths Insurance products, please read on to find out more.

Woolworths Insurance is a registered business name of Woolworths Group Limited (ABN 88 000 014 675) (Woolworths). When we refer to “we”, “us” or “our” in this notice, we mean Woolworths Insurance.

We work with The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473) (Hollard) and QBE Insurance (Australia) Limited (ABN 78 003 191 035) (QBE) to provide you with insurance products. Hollard issues and is the insurance provider of Woolworths Car (other than compulsory third party), Home and Contents, Landlord’s, Pet and Travel Insurances and QBE issues and is the insurance provider of Woolworths Compulsory Third Party (CTP) insurance. 

Hollard and QBE (as relevant) will be providing certain insurance related services in connection with your insurance policy and will be reviewing claims you might make on your insurance policy.

Woolworths acts as an authorised representative of Hollard and acts as an agent of QBE.

For Woolworths Roadside Assistance (including Roadside Assistance as an add-on service), we work with Allied Service Providers, including Digicall Assist Pty Ltd (ABN 92 152 605 340) (Digicall)  who is the provider of the roadside assistance services and provides support in relation to any related customer services. 

We collect your personal information such as your name, contact details and date of birth. However, there are a broad range of Woolworths Insurance products and each requires us to collect different personal information relevant to that insurance product which would be impractical to list here.

We may need to collect sensitive information (as defined in the Privacy Act 1988 (Cth)) such as your health status and history to provide you with an insurance policy (in particular, Home and Contents, and Car Insurance) and to administer your policy. Where this is needed, we will ask for your consent to this collection.

First and foremost, we collect your personal information to process your application, administer your policy, collect your payments, and provide and improve our customer service. 

We may also use your personal information to:

• link your policy to your Everyday Rewards account for additional offers and benefits if you provide us with your Everyday Rewards number
• investigate and respond to your enquiries and complaints
• record your feedback and product reviews, and potentially publish your feedback and product reviews only with your permission
• identify and offer you additional products or services that are likely to interest you
• improve our business generally, including by monitoring or recording our interactions with you for training purposes
• plan, research and develop existing and new products
• manage risks
• monitor for cases of potential fraud and conduct relevant investigations.

We collect personal information for other purposes which are within your reasonable expectation or permitted by law.

If you do not provide the information we need, we may not be able to provide the services you require, or it may affect Hollard’s or QBE’s ability to assess any claims made by you.

In addition to collecting personal information directly from you, we may collect this from people and organisations you have authorised to share your personal information with us (including from Hollard and QBE). 

Where appropriate, we may also collect personal information about you from other sources, including:

• your authorised representatives (such as a person authorised by you through a power of attorney)
• another party involved in a claim
• service providers, including credit reporting and technology companies
• any insurer who transfers your insurance to Woolworths on your request. 

If you would like to understand more about how any of the Woolworths’ insurance providers (i.e. Hollard and QBE) collect, hold, use and share your personal information you can access Hollard’s Privacy Policy or QBE’s Privacy Policy online. You can also access Digicall’s Privacy Policy if you would like to know how Digicall manages customer information for the Roadside Assistance service.

In the course of carrying out the activities outlined above, Woolworths may need to share some of your personal information with other parties. These may include: 

• the Woolworths group, for instance when we link your policy to your Everyday Rewards account;
• insurance and distribution parties including insurers and reinsurers; brokers; agents and other intermediaries; advisors; authorised representatives; distributors; parties that arrange or administer your insurance administrator; marketing partners; and financial institutions and credit providers assisting with valuations;
• parties assessing and processing claims including other parties involved in claims; claims investigators; home assessors (for home insurance); medical and emergency repatriation providers (for travel insurance); external claims data verifiers and processors;
• governmental bodies, regulators, law enforcement agencies and other persons where required or permitted by law; or
• other service providers that support our day-to-day operations across functions such as billing, providing insurance quotes to you, payments, debt collection, fraud detection, marketing, data storage and analysis. These parties access only personal information they need to service Woolworths Insurance.

We may need to share your sensitive information (as defined in the Privacy Act 1988 (Cth)) such as your health status and history to insurers, reinsurers and their agents and intermediaries for relevant insurance products, such as travel insurance. We will notify you and request your consent if we need to disclose any sensitive information collected from you.

We may sometimes need to share your personal information overseas, for instance when using cloud computing services. For details of how Hollard and QBE, both of which operate internationally, store, use and disclose your personal information, please see their respective privacy policies. Visit the Woolworths Group Privacy Policy for more information about Woolworths’ disclosure of personal information to overseas recipients. 

If you have a query or complaint you would like to discuss relating to a privacy matter, you can contact the Woolworths Group Privacy Officer (using the contact details listed above). 

Visit the Woolworths Group Privacy Policy for more information on marketing communications, how you can access or correct personal information about you held by Woolworths or complain about a breach of the Australian Privacy Principles.