Woolworths Insurance Complaints and Feedback

At Woolworths Insurance, we're committed to providing our customers with a great experience.

Step 1 - Customer Service Step 2 - Woolworths Dispute Resolution Step 3 - AFCA Contact Details

1300 10 1234
Customerresolution@woolworths.com.au

Woolworths Insurance
Customer Advocacy
1 Woolworths Way,
Bella Vista NSW 2153

02 9253 6600
resolution@hollard.com.au

Woolworths Insurance
Customer Resolution Manager
Locked Bag 2018,
St Leonards NSW 1590

Phone: 1800 931 678
Post: GPO Box 3 Melbourne VIC 3001
Website: afca.org.au
Email: info@afca.org.au

Make a complaint

Our team is dedicated to listen and act on the feedback we receive. We want to know if you're not satisfied or have a concern with our products or services so we can work with you to get a quick and fair resolution. If you have feedback we want to hear about it.
Below are 3 easy steps.

Step 1

Please call our customer service team on 1300 10 1234 and let us know about your complaint or concerns. Please find further contact details above, listed under the product your complaint or concern relates to. Our team is commited to helping you and we'll work with you to find a solution as quickly as possible. Our aim is to resolve all complaints as soon as possible, however, where we can't resolve your concern immediately, we will resolve it within 15 business days

Step 2

If you are unhappy with the outcome or how we've handled your complaint, please contact the Woolworths Insurance Dispute Resolution team. Please find contact details above, listed under the product your complaint or concern relates to. They will asses your complaint and work with you to get a fair and reasonable resolution. The Dispute Resolution Specialist will provide in writing our final decision within 15 business days of your complaint being escalated

 

Step 3

If you still feel your complaint hasn't been resolved, or we have taken more than 45 days to get back to you, you can seek an external review of our decision by contacting the Australian Financial Complaints Authority (AFCA). AFCA is the Financial Services industry dispute resolution provider, their service is free and independent

Step 1 - Customer Service Step 2 - Woolworths Dispute Resolution Step 3 - AFCA Contact Details
1300 10 1234
woolworths@petsure.com.au

 

1300 10 1234

Woolworths Pet Insurance
Customer Service Complaints
Locked Bag 9021
Castle Hill NSW 1765

Phone: 1800 931 678
Post: GPO Box 3 Melbourne VIC 3001
Website: afca.org.au
Email: info@afca.org.au

Step 1 - Customer Service Step 2 - Policyowner Services Step 3 - AFCA Contact Details

1300 10 1234

Woolworths Insurance
Customer Advocacy
1 Woolworths Way,
Bella Vista NSW 2153

Woolworths Life Insurance
PO Box 6728
Baulkham Hills NSW 2153

Phone: 1800 931 678
Post: GPO Box 3 Melbourne VIC 3001
Website: afca.org.au
Email: info@afca.org.au

We’ve partnered with QBE Insurance to provide our customers with CTP Insurance. Like us QBE are committed to listening to you if you have concerns about your CTP Insurance.

Please contact the team at QBE they’re dedicated to helping you and may be able to resolve your concerns immediately. If not, they’ll work with you to find a solution as quickly as possible.

CTP Product & Service (No claims)

QBE Customer Care Team
• Phone 1300 650 503

• Email complaints@qbe.com

• Post:
QBE Customer Care Unit
GPO Box 219
Parramatta NSW 2124

CTP NSW Claims 

QBE Claim Service Team
• Phone 1300 791 874

• Email myctpclaim@qbe.com

• Post:
QBE CTP Insurance NSW
Reply Paid 7037
Sydney NSW 2001 (no stamp required)

What happens next?

What we'll do next:

  • We’ll refer your complaint to a Senior representative
  • Acknowledge your complaint
  • Take action to resolve your complaint
  • Contact you with a response as soon as we can
  • If we need more information to fully address your complaint we’ll let you know and
  • If we need more time we will organise this with you, and keep you informed as we work to resolve it as quickly as possible 
  • Provide a final decision in writing, setting out the reasons for our decision.

More information about QBE Complaints handling.

External Review

If you still feel your complaint is unresolved you can contact the NSW State Insurance Regulatory Authority (SIRA). SIRA can assist with CTP Insurance complaints to reach a resolution or independent determination of a dispute, it’s a free service.

• Phone 1300 656 919
• Email ctpassist@sira.nsw.gov.au
• Post:
GPO Box 2677,
Sydney NSW 2001

customer support

Give a compliment

We'd love to hear from you if our team has provided you with a positive experience.
Let us know and we'll make their day by letting them know. You can reach us here.