Woolworths Insurance Complaints and Feedback

At Woolworths Insurance, we're committed to providing our customers with a great experience.

Life and Funeral contact

Find out more about how to make a complaint for Life or Funeral

Make a complaint

Our team is dedicated to listen and act on the feedback we receive. We want to know if you're not satisfied or have a concern with our products or services so we can work with you to get a quick and fair resolution. If you have feedback we want to hear about it.
Below are 3 easy steps.

Step 1

Please call our customer service team on 1300 10 1234 and let us know about your complaint or concerns. Please find further contact details above, listed under the product your complaint or concern relates to. Our team is commited to helping you and we'll work with you to find a solution as quickly as possible. Our aim is to resolve all complaints as soon as possible, however, where we can't resolve your concern immediately, we will resolve it within 15 business days

Step 2

If you are unhappy with the outcome or how we've handled your complaint, please contact the Woolworths Insurance Dispute Resolution team. Please find contact details above, listed under the product your complaint or concern relates to. They will asses your complaint and work with you to get a fair and reasonable resolution. The Dispute Resolution Specialist will provide in writing our final decision within 15 business days of your complaint being escalated

 

Step 3

If you still feel your complaint hasn't been resolved, or we have taken more than 45 days to get back to you, you can seek an external review of our decision by contacting the Australian Financial Complaints Authority (AFCA). AFCA is the Financial Services industry dispute resolution provider, their service is free and independent


Contact us

If you have any questions you can read our FAQs or give us a call Monday to Friday 8am-8pm (AEST/AEDT), Saturday and Sunday 9am-5pm (AEST/AEDT) (except public holidays) on 1300 10 1234. For Pet Insurance please contact us between 9am-5pm (AEST/AEDT) Monday to Friday. If your call relates to our Life Insurance, please contact us between 8am-8pm (AEST/AEDT) Monday to Friday.

 

 

Give a compliment

We'd love to hear from you if our team has provided you with a positive experience. Let us know and we'll make their day by letting them know. You can reach us here.