Contact Woolworths Insurance

self service

Search our FAQs

Find a solution in our Help & FAQs section, where you can search your question and find the answer straight away, or log into My Insurance Portal to manage your policies

customer support

Chat with Olive

Olive is your Woolworths Insurance Assistant, available 24/7. To connect, simply click the "Chat Now" button at the bottom right of your screen


chat with us

Chat with an agent

You can use our Chat Now option to talk to a customer service representative straight away. Simply type "Chat Online" when speaking with Olive in your "Chat Now" window during our operating hours*


Call us

For general enquiries, give us a call on 1300 10 1234 Monday to Friday, 8am-8pm (AEST/AEDT), Saturday and Sunday, 9am-5pm (AEST/AEDT) (except public holidays)

  • Pet Insurance hours: Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays)
  • Life Insurance hours: Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays)
  • Claim enquiries: Monday to Friday, 8am-5pm (AEST/AEDT) (except public holidays)

  • For CTP Green Slip enquiries, call us on (02) 8896 7162 Monday to Friday, 8am–5pm (AEST/AEDT). (Woolworths Insurance has a partnership with QBE in which we refer customers to the QBE call center)

*Monday to Friday, 8:30am-7:30pm (AEST /AEDT), Saturday and Sunday, 9:30am-4:30pm (AEST /AEDT) (except public holidays)