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Search our FAQs

Find a solution in our Help & FAQs section, where you can search your question and find the answer straight away, or log into My Insurance Portal to manage your policies

customer support

Chat with Olive

Olive is your Woolworths Insurance Assistant, available 24/7. To connect, simply click the "Chat Now" button at the bottom right of your screen


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Chat with an agent

You can use our Chat Now option to talk to a customer service representative straight away. Simply type "Chat Online" when speaking with Olive in your "Chat Now" window during our operating hours*


Call us

For general enquiries, give us a call on 1300 10 1234 Monday to Friday, 8am-8pm (AEST/AEDT), Saturday and Sunday, 9am-5pm (AEST/AEDT) (except public holidays)

  • Pet Insurance hours: Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays)
  • Life Insurance hours: Monday to Friday, 8am-8pm (AEST/AEDT) (except public holidays)
  • Claim enquiries: Monday to Friday, 8am-5pm (AEST/AEDT) (except public holidays)

  • For CTP Green Slip enquiries, call us on (02) 8896 7162 Monday to Friday, 8am–5pm (AEST/AEDT). (Woolworths Insurance has a partnership with QBE in which we refer customers to the QBE call center)

*Monday to Friday, 8:30am-7:30pm (AEST /AEDT), Saturday and Sunday, 9:30am-4:30pm (AEST /AEDT) (except public holidays)

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© Woolworths Group Limited 2020. All rights reserved. ABN 88 000 014 675

Life Insurance is issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306 AFSL No. 324908 (Swiss Re) and distributed by Greenstone Financial Services Pty Ltd, ABN 53 128 692 884; AFSL No. 343079 (Greenstone). Roadside assistance is provided by Digicall Assist Pty Ltd ABN 92 152 605 340. Car, Home, Landlords, Pet and Travel insurance are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard and Greenstone's Authorised Representative. Any general advice provided does not consider your objectives, financial situation or needs. Please consider the Product Disclosure Statement and Target Market Determination available on this website, to decide if the product is right for you. Woolworths Insurance Compulsory Third Party Insurance (CTP Green Slip) is available in NSW only and is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035) who holds a CTP License. Woolworths receives a commission from certain policy premiums paid to QBE for whom we act as an agent. For more information about this CTP product, please contact QBE.