Woolworths CTP Green Slip Compliments and Complaints

We’ve partnered with QBE Insurance to provide our customers with CTP Insurance. Like us QBE are committed to listening to you if you have concerns about your CTP Insurance.

Please contact the team at QBE they’re dedicated to helping you and may be able to resolve your concerns immediately. If not, they’ll work with you to find a solution as quickly as possible.

CTP Product & Service (No claims)

QBE Customer Care Team
• Phone 1300 650 503

• Email complaints@qbe.com

• Post:
QBE Customer Care Unit
GPO Box 219
Parramatta NSW 2124

CTP NSW Claims 

QBE Claim Service Team
• Phone 1300 791 874

• Email complaints@qbe.com

• Post:
QBE CTP Insurance NSW
Reply Paid 7037
Sydney NSW 2001 (no stamp required)

What happens next?

What we'll do next:

  • We’ll refer your complaint to a Senior representative
  • Acknowledge your complaint
  • Take action to resolve your complaint
  • Contact you with a response as soon as we can
  • If we need more information to fully address your complaint we’ll let you know and
  • If we need more time we will organise this with you, and keep you informed as we work to resolve it as quickly as possible 
  • Provide a final decision in writing, setting out the reasons for our decision.

More information about QBE Complaints handling.

External Review

If you still feel your complaint is unresolved you can contact the NSW State Insurance Regulatory Authority (SIRA). SIRA can assist with CTP Insurance complaints to reach a resolution or independent determination of a dispute, it’s a free service.

• Phone 1300 656 919
• Email ctpassist@sira.nsw.gov.au
• Post:
GPO Box 2677,
Sydney NSW 2001

We'd love to hear from you if our team has provided you with a positive experience