Car Insurance premiums can occasionally rise based on factors unrelated to your claims history. For example, inflation, the number of insurance claims made in general and increases to parts and repair costs can all contribute to your premium.

Try comparing our flexible cover options, increasing your excess or just paying for the kilometres you drive to save on your premiums.

Home Insurance premiums can occasionally rise based on factors unrelated to your claims history. For example, inflation, the number of insurance claims made in general and increases to building and repair costs can all contribute to your premium.

Try comparing our flexible cover options or increasing your excess to find the best cover for you and save on your premiums.

You're welcome to cancel your policy at any time. Each Woolworths Insurance product has a different cancellation procedure. Please call 1300 10 1234 for more information about cancelling your policy, or use our Chat Now option to option to talk to a friendly customer service representative straight away.

Our Chat operating hours are between 8.30am-7.30pm (AEST/AEDT) Monday to Friday and 9.30am-4.30pm (AEST/AEDT) Saturday and Sunday.

Once your refund has been approved, please allow 5-10 business days for the payment to reflect in your account.

If your payment didn't go through, don't worry. Car, Home and Landlord Insurance customers can submit online payments quickly and easily through My Insurance Portal and Pet Insurance customers can pay through MyPet Portal. Simply register and follow the steps to pay.

If you're a Life Insurance customer or if you'd rather speak to someone, call our friendly customer service team on 1300 10 1234.

We also offer direct debit from either a bank account or credit card. By taking payments automatically from your account or credit card, you don't need to worry about calling us to pay for your policy – it's done for you. Give us a call or log in to your portal to set up your payments.

Your first payment will be processed on the date your policy is due to start. It may take up to five business days for your payment to be fully processed and appear on your bank statement.