What can we help you with today?
 

Car, Home and Landlords Insurance:

• Click on the ‘Chat Now’ button below to send a cancellation request.
• Call us on 1300 10 1234 during our operating hours.

Pet Insurance:
You may cancel your policy at any time. We understand circumstances can change and would like to see if we can help keep your cover active. Please call our customer service team on 1300 10 1234 during our operating hours or send us an email at woolworths@petsure.com.au so we can discuss your options.

If you decide to cancel, we will issue a pro-rata refund for the uninsured period where premiums are paid annually, less any applicable government or statutory charges. If you pay by installments, we will not deduct any further premiums after the date of cancellation.

Life Insurance:
You can cancel your Woolworths Life Insurance Policy at any time by contacting our friendly customer service team or writing to us. Call us on 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays) or write to us at:
Policyowner Services, Woolworths Life Insurance, Reply Paid 6728, Baulkham Hills, NSW 2153.

Car, Home and Landlords Insurance:
You can manage your Car, Home and Landlords Insurance policy via My Insurance Portal. From your account, you will be able to:

• Update your email address and phone number
• Update your credit or debit card details
• Access your Certificate of Insurance
• Increase your Odometer end reading (for Drive Less Pay Less)

Login or Register now >

If you need to make other changes to your policy, such as updating your physical address, you can contact us on 1300 10 1234 during our operating hours Note that if your policy is pending renewal, online changes might be restricted.

Pet Insurance:
When you register for MyPet Portal, you can manage all your pet policies online in one place.

You can also make and track your claims and access your policy documents. 

If you need help logging in, give us a call on 1300 10 1234 and a member of the Customer Care Team will be able to assist.

Already have an account? Login to MyPet Portal.

Life Insurance:
To update your Life Insurance policy details, you will need to speak to one of our friendly team members. To contact us please call 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays). Our team is more than happy to assist you.

We accept payment via direct debit from either a bank account or credit card, which can be on an annual or monthly basis. Unfortunately, we do not accept BPAY® payments at the moment.

New customers:
You will set up a direct debit at the time of purchasing a policy. Your first and future payments will then be automatically debited within five business days.

Current customers:
If your policy is renewing, you don’t need to make any manual payments. We’ll send you a renewal notice at least 14 days before the renewal date.

Your policy renewal and payment will automatically occur unless you advise us otherwise prior to the renewal date. 

If you're a Car, Home or Landlords Insurance customer, you can update your payment details online through My Insurance Portal. Just go to ‘My Account’, click 'Edit Payment Details' and enter your new debit or credit card information.

If you’re a Pet Insurance customer, you can update your details through MyPet Portal.

If you'd like help changing your details or setting up a direct debit, please call our friendly customer service team on 1300 10 1234 during our operating hours.

Once you update your payment details, any outstanding payments will be automatically debited within five days.

If you missed a payment, don't worry. Car, Home and Landlords Insurance customers can submit online payments quickly and easily through My Insurance Portal within 14 days of your missed payment due date.

If you're a Pet, Life or Funeral Insurance customer, or if you'd rather speak to someone, please call us on 1300 10 1234 during our operating hours.

To avoid missing payment, you can set up direct debit from either a bank account or credit card, so you don't need to worry about calling us to pay for a policy. Unfortunately, we do not accept BPAY® payments at the moment.

Car, Home and Landlords Insurance:
You If we offer renewal, the policy will automatically renew as per the renewal notice. We will send you this renewal notice at least 14 days before your renewal date which will outline what you need to do to stay covered. You should check your renewal notice carefully and contact us on 1300 10 1234  if you need to make any changes to your policy or details.

With automatic renewal, your renewal notice will set out the proposed new policy terms and premium. If no changes are required to your policy and your premium payments are up to date, you don’t need to do anything – your policy will automatically renew. If you would like to opt out of automatic renewal, please email us at stopmyrenewal@woolworthsinsurance.com.au with your name, phone number, date of birth and policy number.

If you opted out of automatic renewal, your renewal notice will advise you to call to continue your cover. We will provide you with a quote and policy terms. If you’re happy to proceed, we will renew your policy.

To find out more about your renewal dates, you can Chat Now.

Pet Insurance:
For your convenience and to ensure continuity of cover for your pet, we will automatically renew your policy each year for as long as we continue to provide this product, subject to the terms and conditions of the policy.

We will send your renewal notice at least 14 days before your policy is due to expire and it will remind you to check your policy limits to see if the level of cover is still right for you.

You can opt-out of the automatic renewal process by contacting us. If you have chosen for your policy not to automatically renew, you will need to contact us to renew your cover.If you need help logging in, give us a call on 1300 10 1234 and a member of the Customer Care Team will be able to assist.

Life Insurance:
We'll send you a renewal notice up to 30 days before your policy anniversary. Your policy will then automatically renew, using your agreed payment method on file, unless you cancel before the renewal date.

Make sure you review the notice, as premiums will generally increase each year. If you're happy with your renewal details, you don't need to do anything.

For more information about renewals, please call our helpful customer services team on 1300 10 1234  between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays).