Contents Insurance

You can manage your Home Insurance policy online with My Insurance Portal. Once registered, you can view and update your contact details as well as changing your payment details.

You can also contact our helpful customer care team on 1300 10 1234 who will be able to assist you in updating any of your policy details. Depending on the nature of the change, your home insurance premium may change

We apply some exclusions and limits to cover. Please read the Product Disclosure Statement.

You can lodge your Home Insurance claim quickly and easily via your My Insurance Portal account. Login now to start your claim.

To lodge a claim, you'll need your policy details handy, a list of the property that has been damaged, lost or stolen and any additional documents that may support your claim.

Find out more about making a Home Insurance claim.

You can cancel your Home Insurance policy at any time by calling us on 1300 10 1234.

If you have paid an annual premium, we will refund any premium you have paid, less an amount that covers the period for which you were insured. There is no refund if you have been paying monthly instalments.

If you can't find your Woolworths Home Insurance documents, you can view and download your Certificate of Insurance on My Insurance Portal

You can also call us on 1300 10 1234 and one of our customer care specialists will email, fax or post a copy of your documents to you.

You can also see more policy details in the Home Insurance Product Disclosure Statement (PDS).

You can increase your level of excess at any stage during the period of insurance of your home insurance policy. However, you can only decrease your excess during the renewal phase of your insurance. To do so, please contact us on 1300 10 1234 and a member of the Customer Care Team will assist you.