pet insurance


10 Nov 2019

Understanding pet insurance

There are 5.4 million Australians with a dog and 3.4 million cat owners°. That’s a lot of  pets for Aussies to keep happy and healthy. When comparing pet insurance for your cat or dog, there are a lot of things to consider. We've put together a list of frequently asked questions to help you understand what Woolworths Pet Insurance offers.

Choosing the right pet insurance

What does Woolworths Pet Insurance offer?

All Woolworths Pet Insurance policies cover your pet for accidental injury and illness. This includes things like laboratory and diagnostic tests, radiology, hospitalisation and surgery. You can choose from 3 different levels of cover:

  • Basic (annual benefit limit $5,000)
  • Standard (annual benefit limit $10,000)
  • Comprehensive (annual benefit limit $12,000)


What's the difference between Basic, Standard and Comprehensive cover?

Apart from the annual benefit limit there are other differences in each level of cover available. 

Basic Cover doesn’t include consultation fees, which are included in Standard and Comprehensive cover.

With Comprehensive Cover you’ll also have access to Routine Care. This gives your pet a $50 annual benefit which can be used on either Pet Vaccinations or Health Checks plus another $50 each year for specified treatments.




How do I apply?

Once you’ve picked the level of cover you’d like for your pet, you can get a quote online in a few easy steps. There are a few pieces of information you’ll need to have handy when filling out the Woolworths Pet Insurance quote form;

  • Your pet's name
  • Your pet's breed and gender
  • Your date of birth, postcode and email address
  • Your pet's date of birth. If you don’t know the exact date of birth of your pet, please give the closest estimate.

Remember to enter your Woolworths Rewards member number to save 10% on your premium#

If you’d prefer to speak to someone from Woolworths Pet Insurance before getting your quote, you can reach us on 1300 10 1234 Monday to Friday, 9am- 5pm (AEST/AEDT) (except public holidays).

Get a quote for your pet in minutes

Managing your Pet Insurance policy

How can I manage my account?

You can manage your account online 24/7 with My Pet Portal. You’ll be able to:

  • Update your personal details
  • View your insurance certificate
  • Update payment details
  • Submit a claim

Is there a cooling off period?

To make sure you’re happy with your policy, you’ll have 21 days from the start date (or renewal date) of your policy to cancel. If you haven't made a claim, we’ll refund any premiums you’ve paid since the policy commencement or renewal date.

How do I renew my Pet Insurance policy?

To ensure your Pet stays covered, your Pet Insurance policy will automatically renew each year (unless you tell us otherwise), after we send you a renewal notice. Your renewal notice will include the details of your policy and any changes to your cover, such as premiums.

How do I cancel my Pet Insurance policy?

You can cancel your policy anytime by calling us on 1300 10 1234.

Claiming on your Pet Insurance policy

How do I make a claim?

You can easily submit a claim online using MyPet portal. You’ll need to upload an itemised copy of the invoice, payments receipts and consultation notes from your vet. All claims need to be submitted within 90 days of treatment.

You can also make a paper claim by filling out the Pet Insurance Claim form. Your vet will need to complete and sign Part 2 of the form, so take along a printed claim form when visiting your vet. 

Once we receive the documentation your claim will be processed and if approved, paid into your nominated bank account.

Why pick Woolworths Pet Insurance?

price beat

Price Beat^

We're Australia’s best value Pet Insurance. If you’ve found a lower comparable quote, we’ll beat it

value insurance

Claim up to 80% back*

Get up to 80% back on eligible vet bills, plus 8 out of 10 claims are processed within 5 days

lifetime pet cover

Lifetime cover

Your pet is covered from 8 weeks old for life

Pet Rescue

Support PetRescue

$10 from every new policy helps a rescue pet find a new home

Get unlimited access to VetAssist free with every new pet policy

VetAssist connects you to licensed Australian Vets from your own home. You can have a video call or online chat consultation.


We're proud to partner with PetRescue to help Australia’s rescue pets in foster care and shelters find new forever homes.

Dr Harry Cooper


Get handy hints from our Pet Insurance ambassador Dr Harry to help you care for your pet. Watch his latest handy hints on pet care.

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#You must be a Woolworths Rewards Member to receive a 10% discount on your Woolworths Pet Insurance premium. The 10% discount will be applied only to the first year of the policy. Woolworths Reward Membership is subject to the Woolworths Rewards terms and conditions available at

* Limits, waiting periods, exclusions and excesses may apply.

Price Promise a. only available if a Woolworths Pet Insurance policy is purchased by 30 June 2021 b. only applies to competitor products available as at 1 January 2021 that at least cover up to 80% back on eligible vet bills and have a similar excess c. does not apply to quoted renewals, variations, free insurance offers, or quotes that include discounts for other products purchased d. only available if the quote is genuine – written proof of quote may be required. Please note covers provided by insurers will vary.

Offer available to new Woolworths Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Woolworths Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Woolworths Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.

Any general advice provided by Dr Harry Cooper in relation to Woolworths Pet Insurance is provided as an Authorised Representative of Hollard through an arrangement with Woolworths AR No. 1000933