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Pet Insurance

10 Nov 2019

Understanding pet insurance

When comparing pet insurance for your cat or dog, there are a lot of things to consider. We've put together a list of frequently asked questions to help you understand what Woolworths Pet Insurance offers.

Choosing the right pet insurance

What does Woolworths Pet Insurance offer?

All Woolworths Pet Insurance policies cover your pet for accidental injury and illness. This includes things like laboratory and diagnostic tests, radiology, hospitalisation and surgery for covered conditions. You can choose from 3 different levels of cover:

  • Basic (annual benefit limit $5,000)
  • Standard (annual benefit limit $10,000)
  • Comprehensive (annual benefit limit $24,000)


What's the difference between Basic, Standard and Comprehensive cover?

Apart from the annual benefit limit, there are other differences in each level of cover available. 

Basic Cover doesn’t include consultation fees, which are included in Standard and Comprehensive cover.

With Comprehensive Cover, you’ll also have access to Routine Care. This gives your pet a $50 annual benefit which can be used on either Pet Vaccinations or Health Checks plus another $50 each year for specified treatments.




Get a quote for your pet in minutes

Managing your Pet Insurance policy

How can I manage my account?

You can manage your account online 24/7 with My Pet Portal. You’ll be able to:

  • Update your personal details
  • View your insurance certificate
  • Update payment details
  • Submit a claim

Is there a cooling off period?

To make sure you’re happy with your policy, you’ll have 21 days from the start date (or renewal date) of your policy to cancel. If you haven't made a claim, we’ll refund any premiums you’ve paid since the policy commencement or renewal date less any costs we are unable to refund.

How do I renew my Pet Insurance policy?

To ensure your Pet stays covered, your Pet Insurance policy will automatically renew each year (unless you tell us otherwise), after we send you a renewal notice. Your renewal notice will include the details of your policy and any changes to your cover, such as premiums.

How do I cancel my Pet Insurance policy?

You can cancel your policy anytime by calling us on 1300 10 1234.

Claiming on your Pet Insurance policy

How do I make a claim?

We understand that your pets are a part of the family. So we've simplified our claims process to ensure that you receive your benefit as quickly as possible:

  • Option 1 - Claiming made easy through your Vet
  • Option 2 - Make a claim online
  • Option 3 - Make a paper claim

Find out more

Why pick Woolworths Pet Insurance?

price beat

Price Beat^

If you’ve found a lower comparable quote, give us a call & we’ll beat it

value insurance

Claim up to 80% back*

Get up to 80% back on eligible vet bills, plus 8 out of 10 claims are processed within 5 days>>~

lifetime pet cover

Lifetime cover

Your pet is covered from 8 weeks old for life

Pet Rescue

Support PetRescue

Your new pet insurance policy will help build a safer future for rescue pets in Australia

Get unlimited access to VetAssist free with every new pet policy

VetAssist connects you to licensed Australian Vets from your own home. You can have a video call or online chat consultation.


We're proud to partner with PetRescue to help Australia’s rescue pets in foster care and shelters find new forever homes.

Dr Harry Cooper


Get handy hints from our Pet Insurance ambassador Dr Harry to help you care for your pet. Watch his latest handy hints on pet care.

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Price Promise a. only available if a Woolworths Pet Insurance policy is purchased by 30 June 2022 b. only applies to competitor products available as at 1 January 2021 that at least cover up to 80% back on eligible vet bills and have a similar excess c. does not apply to quoted renewals, variations, free insurance offers, or quotes that include discounts for other products purchased d. only available if the quote is genuine – written proof of quote may be required. Please note covers provided by insurers will vary.


#You must be an Everyday Rewards Member to receive a 10% discount on your Woolworths Pet Insurance premium. The 10% discount will be applied only to the first year of the policy. Everyday  Reward Membership is subject to the Everyday  Rewards terms and conditions available at

* Limits, waiting periods, exclusions and excesses may apply.

>>  Once all required claims documentation has been received.

Based on Woolworths Pet Insurance data from Jan 2020 - Dec 2020.

‡ Cover is available for the life of your pet provided you renew your policy each year without any break, lapse or change in the level of Cover. This means once your pet is insured with us and as long as we continue to offer the product, you will be able to renew your policy for that pet for life provided you continuously maintain the cover. Cover is subject to the terms and conditions of your renewing policy. See details in your PDS.

Offer available to new Woolworths Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Woolworths Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Woolworths Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice.

Any general advice provided by Dr Harry Cooper in relation to Woolworths Pet Insurance is provided as an Authorised Representative of Hollard through an arrangement with Woolworths AR No. 1000933.

Woolworths Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), is promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 and is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at