What pet insurance policy information will I receive?

We never want you to have to choose between money and the wellbeing of your pet.
That’s why we’ve partnered with PetSure to bring you a series of videos to talk more about Pet Insurance. 

pet insurance

Insurance

12 May 2021

What pet insurance policy information will I receive?

When you start a new pet insurance policy, you’ll receive several documents, which you should read carefully.

The Welcome (or Renewal) Letter contains important information you need to know, such as recent changes to your policy or how to make a claim.

The Certificate of Insurance outlines the key features and benefits of your policy, such as annual benefit limits, sub-limits, benefit percentage, excess and premium. Please check these details as they can affect how much you pay.

Finally your Product Disclosure Statement is a booklet of terms and conditions containing the legal information about your pet insurance policy.


What is detailed in your PDS?

Your Cover explains what is covered by your policy and any waiting periods that apply.

General Exclusions details the things that your pet insurance doesn’t cover.

Claims will explain how to make a claim and help ensure there are no delays in processing. Many policies have an initial waiting period of 30 days for illness and tick paralysis conditions and 6 months for cruciate ligament conditions. If signs or symptoms of a condition appear during your policy’s waiting period, that specific condition will not be covered.

Online Portal describes how to manage your policy and claim electronically.

And lastly Contact tells you who to get in touch with for further information and complaints.

If you’re unsure what is covered in your Pet Insurance policy, you can always consult your PDS or speak to our friendly Woolworths Pet Insurance team during our operating hours.

Woolworths Pet Insurance. Cover you can count on.

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Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.