What pet insurance policy information will I receive?

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Pet Insurance

12 May 2021

What pet insurance policy information will I receive?

When you start a new pet insurance policy, you’ll receive several documents, which you should read carefully.

The Welcome (or Renewal) Letter contains important information you need to know, such as recent changes to your policy or how to make a claim.

The Certificate of Insurance outlines the key features and benefits of your policy, such as annual benefit limits, sub-limits, benefit percentage, excess and premium. Please check these details as they can affect how much you pay.

Finally your Product Disclosure Statement is a booklet of terms and conditions containing the legal information about your pet insurance policy.

What is detailed in your PDS?

Your Cover explains what is covered by your policy and any waiting periods that apply.

General Exclusions details the things that your pet insurance doesn’t cover.

Claims will explain how to make a claim and help ensure there are no delays in processing. Many policies have an initial waiting period of 30 days for illness and tick paralysis conditions and 6 months for cruciate ligament conditions. If signs or symptoms of a condition appear during your policy’s waiting period, that specific condition will not be covered.

Online Portal describes how to manage your policy and claim electronically.

And lastly Contact tells you who to get in touch with for further information and complaints.

If you’re unsure what is covered in your Pet Insurance policy, you can always consult your PDS or speak to our friendly Woolworths Pet Insurance team during our operating hours.

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Woolworths Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), is promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 and is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at insurance.woolworths.com.au/pet-insurance.