pet insurance

Pet Insurance

09 Jun 2020

Handy Hints with Dr Harry: Why It's Important to Have a Good Relationship with your Vet

Having a strong relationship with your veterinarian is an important part of pet ownership. While they’ll never know the animal as well as you, Dr Harry explains why knowledge of the pet’s medical history and behaviours may mean your vet can ascertain a diagnosis more efficiently.

“You understand your animal better than anyone else because it lives with you and you know its daily routine. Whether it’s a cat or a dog you know its daily routine.”

“So, if it suddenly starts to do something different, maybe it refuses to eat something it would normally eat and enjoy maybe it just doesn’t eat at all, maybe it’s drinking more water, maybe it’s not drinking at all, something is different about your pet and you know because you’re there 24/7 seeing what this animal does.”

“Your veterinarian only gets to sit down with them for fifteen minutes, so what can you do as a pet owner, to help them understand your pet's needs?”

“Well, you can make notes and I think that’s very good, but get out your mobile phone and take a picture because if your dog has collapsed, for argument’s sake, there’s a collapse because:

  • it is having an epileptic seizure
  • it has heat stroke or;
  • it has got low blood sugar

"All these things look very similar but are entirely different.”

“Your vet, however, can pick the difference. That’s why, if you’re going on a regular basis and you’ve got that important relationship, your vet can help you out.”

“And sometimes prevent problems and that’s even more important.”

Please note: Not all conditions, vet visits and treatments are covered by Woolworths Pet Insurance. Refer to the Product Disclosure Statement for details of coverage.

Why pick Woolworths Pet Insurance?

price beat

Price Beat^

We're Australia’s best value Pet Insurance. If you’ve found a lower comparable quote, we’ll beat it

value insurance

Claim up to 80% back*

Get up to 80% back on eligible vet bills, plus 8 out of 10 claims are processed within 5 days

lifetime pet cover

Lifetime cover

Your pet is covered from 8 weeks old for life

Pet Rescue

Support PetRescue

$10 from every new policy helps a rescue pet find a new home

Get unlimited access to VetAssist free with every new pet policy

With Woolworths VetAssist you can have a video call or online chat consultation with a licensed Australian Vet. It's perfect for those times when you're unsure if a trip to the Vet is required and you need some advice.

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Price Promise a. only available if a Woolworths Pet Insurance policy is purchased by 30 June 2022 b. only applies to competitor products available as at 1 January 2021 that at least cover up to 80% back on eligible vet bills and have a similar excess c. does not apply to quoted renewals, variations, free insurance offers, or quotes that include discounts for other products purchased d. only available if the quote is genuine – written proof of quote may be required. Please note covers provided by insurers will vary.

* Limits, waiting periods, exclusions and excesses may apply.

‡ Subject to continuous renewals and no gap or change in level of cover with cover subject to the applicable terms and conditions of the policy for each renewal period. 

Offer available to new Woolworths Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Woolworths Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Woolworths Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.

Any general advice provided by Dr Harry Cooper in relation to Woolworths Pet Insurance is provided as an Authorised Representative of Hollard through an arrangement with Woolworths AR No. 1000933