Written by Dr Claire Jenkins. Claire is a QLD graduate with over 15 years experience as a neighbourhood Veterinarian in Australia and the UK. Animal lover and the founder of VetAssist, born from a passion to help pet carers everywhere access trusted advice earlier, for healthier, happier pets. Grateful to be carer to her beautiful Red-dog.
Looking for credible Vet advice from the comfort of your own home? Our VetAssist Vets are available at the click of a button anytime, anywhere.
Many pet queries can be resolved via a video or chat consultation with an experienced Veterinarian. VetAssist provides families peace of mind by instantly connecting their pets to trusted Veterinarians, who are Australian qualified and have an average experience of 11 years.
When you have a question about your pets, nine times out of ten, you expect to wait: for the vet, for time off, for things to get better. You may search the web, and wade through pages of generalised advice and unknowingly, formulate your own potentially dangerous plan. In other cases, well-meaning friends or social groups may give advice that worked in their unique situation, but in no way should be followed for yours.
Providing instant access to a trusted veterinarian, means that VetAssist can better support pet-parents like you.
When it comes to pet-parent support, VetAssist online consults give you that instantly. Sometimes it’s simply to ensure your pet is at their healthiest and happiest, sometimes, VetAssist vets will confirm you need to visit a vet. Either way, it’s a win-win. However, in the event of an emergency, you should contact your Vet immediately.
Here are the top five reasons pet-parents use VetAssist:
VetAssist vets can discuss all aspects of your pet's health with you over a video or text consultation to help keep your pet at their happiest and healthiest. VetAssist users ask non urgent questions on many topics, including diet, parasite prevention, vaccination, coat care, age appropriate exercise plans and play to name a few. An attitude of seeking vet council earlier rather than later leads to better health outcomes and reduces the chance of preventable conditions occuring.
Medicines, poisons, bags, socks, chocolate, onions, grapes, sanitary items you name it, VetAssist vets have seen it all before. Getting veterinary advice immediately when you notice your pet has eaten something unusual is critical, and not falling into the trap of waiting to see if there are associated clinical signs.
Vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetAssist does not guarantee an approved claim.
94% of customers who accessed VetAssist were satisfied with their experience~
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