pet insurance


12 Aug 2019

Written by Dr Claire Jenkins. Claire is a QLD graduate with over 15 years experience as a neighbourhood Veterinarian in Australia and the UK. Animal lover and the founder of Vetchat, born from a passion to help pet carers everywhere access trusted advice earlier, for healthier, happier pets. Grateful to be carer to her beautiful Red-dog.

Benefits of VetAssist with Dr Claire Jenkins

Many pet queries can be resolved via a video or chat consultation with an experienced Veterinarian. VetAssist provides families peace of mind by instantly connecting their pets to  trusted Veterinarians, who are Australian qualified and have an average experience of 11 years.

When you have a question about your pets, nine times out of ten, you expect to wait: for the vet, for time off, for things to get better. You may search the web, and wade through pages of generalised advice and unknowingly, formulate your own potentially dangerous plan. In other cases, well-meaning friends or social groups  may give advice that worked in their unique situation, but in no way should be followed for yours.

Providing instant access to a trusted veterinarian, means that VetAssist can better support pet-parents like you.

When it comes to pet-parent support, our online consults give you that instantly. Sometimes it’s simply to ensure your pet is at their healthiest and happiest, sometimes, we will confirm you need to visit a vet. Either way, it’s a win-win.

Here are the top five reasons pet-parents use VetAssist:

1. Pet wellness

VetAssist vets can discuss all aspects of your pet's health with you over a video or text consultation to help keep your pet at their happiest and healthiest. VetAssist users ask non urgent questions on many topics, including diet, parasite prevention, vaccination, coat care, age appropriate exercise plans and play to name a few. An attitude of seeking vet council earlier rather than later leads to better health outcomes and reduces the chance of preventable conditions.

2. Pet health

Gastrointestinal issues such as vomiting and diarrhoea are by far one of the more common categories for consultations - and as you can imagine these symptoms can be the result of many underlying causes. VetAssist vets help assess the severity of the situation, providing clear and actionable advice, so that you are supported and know what’s next. We also commonly see skin irritations, conjunctivitis, lameness and more.


3. Pet behaviour

Our members want tips on toilet training, mouthing, digging, teaching confidence to pets so they are not anxious when alone and all those things that come up in the first precious weeks home with your new family member through to adulthood and elder age. 

4. Assess to seriousness of your pets symptoms

When something isn’t right with your pet, and you’re in that “I don’t know if I need to rush to see a vet now” haze. Chatting to a vet on the spot, means that you can act confidently rather than be left guessing, and save yourself time and stress searching the web.

5. Vet help when you pets eats something it shouldn't

Medicines, poisons, bags, socks, chocolate, onions, grapes, sanitary items you name it, our vets have seen it all before. Getting veterinary advice immediately when you notice your pet has eaten something unusual is critical, and not falling into the trap of waiting to see if there are associated clinical signs. 

Get 12 months free VetAssist with every new pet policy

With Woolworths VetAssist you can have a video call or online chat consultation with a licensed Australian Vet. It's perfect for those times when you're unsure if a trip to the Vet is required and you need some advice.

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Offer available to new Woolworths Pet Insurance policyholders who purchased their policy between 7 January 2019 to 31 December 2019, limited to 1 membership per eligible policy. The 12 months free membership offer is from the date of your policy commencement provided your Woolworths Pet Insurance policy remains active during this time. VetAssist is a separate subscription based service to the Woolworths Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.