Woolworths Life & Funeral Insurance Compliments and Complaints

At Woolworths Insurance, we're committed to providing our customers with a great experience. We welcome and listen to our customers' feedback whether it’s a compliment or complaint.

If you have a compliment for our team please let us know and we will make sure they get it.

We also want to know if you have concerns about our products or services so we can work with you to get a quick and fair resolution.

Find out how to contact us below.

Step 1 - Woolworths Customer Service team

• Call us on 1300 10 1234

• Submit an online complaint

Our team is committed to helping you and will resolve your concerns as soon as possible. If not, we'll work with you to find a solution as quickly as possible. 

We'll get back to you within 5 business days from when the complaint is received. If we need more time or information to resolve your complaint, we'll let you know.

Step 2 - Policyowner Services

• Write to us at:
Policyowner Services
Woolworths Life Insurance
Reply Paid 6728,
Baulkham Hills NSW 2153

 You'll be kept informed and we'll provide you with a written response that outlines the decision. We aim to provide this within 5 business days, and will not exceed 45 calendar days in total from when the complaint is received.

Step 3 - Seek an external review

AFCA Contact Details
Phone: 1800 931 678
Post: GPO Box 3 Melbourne VIC 3001
Website: afca.org.au
Email: info@afca.org.au

We’re committed to working with you to find a solution to your complaint. However, if you’re unhappy with the final decision, or we’ve taken more than 45 calendar days to respond to you from the date you made your complaint you can contact the Australian Financial Complaints Authority (AFCA). AFCA is the Financial Services industry dispute resolution provider, their service is free and independent.

We'd love to hear from you if our team has provided you with a positive experience