Making a claim

We've simplified our claims process to ensure that you receive your benefit as quickly as possible. Depending on the type of Woolworths Insurance product, you may be able to lodge a claim, or enquire about an existing claim, via the useful document section of our website or over the phone.

Woolworths Life Insurance

We know that making a claim during an unfortunate time can be very difficult. Our team of customer care consultants are highly trained and professional and will endeavour to look after you throughout the claims process.

You can enquire about making a claim in the following ways:

•    Call us on 1300 361 698 between 8am-8pm (AEST) Monday to Friday (except public holidays)


•    Write to Claim Services, Woolworths Life Insurance, PO Box 6728, Baulkham Hills, NSW, 2153. We will send you a form to be completed, signed and returned with supporting documentation, where required.

For more details please refer to the Woolworths Life Insurance Product Disclosure Statement which you received at the time of taking up your policy, it's also available in the Useful Documents section of our website.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Woolworths Life Insurance is issued by Swiss Re Life & Health Australia Limited, ABN 74 000 218 306, AFSL No. 324908, and is subject to the terms and conditions of the insurance policy as set out in the Product Disclosure Statement available on this website or by calling 1300 10 1234. Woolworths Life Insurance is distributed by Greenstone Financial Services Pty Ltd, ABN 53 128 692 884; AFSL No. 343079 and is promoted by its Authorised Representative Woolworths Limited, ABN 88 000 014 675, AR No. 245476. This is general advice only and does not take into account your objectives, financial situation or needs. Before acting on advice, consider whether it is appropriate for you. Before you purchase this product you should carefully read the Financial Services Guide and Product Disclosure Statement to decide if it is right for you.

Contact us

If you need more information or have any questions please call 1300 10 1234 between 8am - 8pm (AEST) Monday to Friday excluding public holidays.