Making a claim

We've simplified our claims process to ensure that you receive your benefit as quickly as possible. Depending on the type of Woolworths Insurance product, you may be able to lodge a claim, or enquire about an existing claim, via the useful document section of our website or over the phone.

Woolworths Life Insurance

We know that making a claim during an unfortunate time can be very difficult. Our team of customer care consultants are highly trained and professional and will endeavour to look after you throughout the claims process.

You can enquire about making a claim in the following ways:

•    Call us on 1300 361 698 between 8am-8pm (AEST) Monday to Friday (except public holidays)

or

•    Write to Claim Services, Woolworths Life Insurance, PO Box 6728, Baulkham Hills, NSW, 2153. We will send you a form to be completed, signed and returned with supporting documentation, where required.

For more details please refer to the Woolworths Life Insurance Product Disclosure Statement which you received at the time of taking up your policy, it's also available in the Useful Documents section of our website.


Sometimes there are complex circumstances and this might mean it will take longer to respond. In these cases we will keep you informed.

This is general advice only and does not take into account your objectives, financial situation or needs. Before acting on advice, consider whether it is appropriate for you. Before you purchase this product you should carefully read the Financial Services Guide and Product Disclosure Statement to decide if it is right for you. Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. The Life insurer, Swiss Re Life & Health Australia Limited has adopted the Life Insurance Code of Practice (the Code). It’s the life insurance industry’s commitment to mandatory customer service standards and it’s designed to protect you, the customer. Click here for more information about the Code or visit www.fsc.org.au

Contact us

If you need more information or have any questions please call 1300 10 1234 between 8am - 8pm (AEST) Monday to Friday excluding public holidays.