Home and Contents Insurance claim form

When completing this claim form you need to be honest, accurate and truthful in your answers. We may reduce or refuse to pay a claim if you have not answered our questions in this way. By completing this form you are confirming that you have read our Privacy Policy.

Once your claim form has been received, a member of our Claims Team will call you within 3 business days to discuss your claim.


Your details

* Indicates mandatory fields

Please check your details are correct and try again.

Enter first name *
Enter last name *
Enter phone number *
Enter email address *
Address *
Policy number

Preferred method of contact*

Incident details

Date of incident * Date of incident *
Time of incident * Time of incident *

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Please contact us immediately on 1300 10 1234 so we can assist

Do you require emergency assistance to make your home safe if it is not currently secure?

Was the incident reported to the police?

Police event number (if available)

Supporting documentation

Upload any supporting documentation for your claim. If you have several documents to upload please create a Zip or Archive of the relevant documents.

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Drag and drop your file here to upload, or browse

Total file size limit: 8MB

File types: PDF, JPG, PNG, ZIP

Need help?

You can access your Car and Home Insurance 24 hours emergency claims line on

Call Us    1300 10 1234

Customer Care

If you need more information or have any questions please contact us between 8am - 8pm (AEST/AEDT) Monday to Friday and 9am - 5pm (AEST/AEDT) Saturday and Sunday (except public holidays).

What are you covered for?