Pet Insurance for your Cat

Because all cats are unique, they will need to have their own individual policies.

But once your cats are covered, you can add all their policies to your MyPet Portal account, so you can manage them online in one place.

There are different ways you can submit a Pet Insurance claim:

Option 1 - Claiming made easy through your Vet
- Claim via GapOnly™
Your Vet may be able to submit your claim through GapOnly™. GapOnly™ works in partnership with your Woolworths Pet Insurance Policy to help you access your pet insurance benefit right away on eligible claims at participating Vets. So rather than paying the full Vet invoice upfront and waiting days to be reimbursed, you simply pay the gap (the amount not covered by your policy) on eligible claims and go. It’s fast, convenient and a little less to worry about. Learn more about GapOnly™ or find your closest Vet at www.gaponly.com.au.

- Claim electronically
Alternatively, your Vet may be able to submit your claim in-clinic electronically on your behalf once you’ve paid your invoice (sometimes referred to as an eClaim). Once the Vet has logged your electronic claim, you can check your claim’s status online 24/7 through your MyPet Portal.

Option 2 - Make a claim online
You can submit a claim via MyPet Portal. Simply upload a copy of the itemised invoice and the consultation notes from your vet visit.
Not registered? Register now.

Option 3 - Make a paper claim
You can also submit a paper claim by completing a Woolworths Pet Insurance Claim Form. You can get a copy on the Useful Documents section of the website or you can contact us by calling 1300 10 1234.

It's important to note if you're lodging your first claim you'll need to attach all relevant invoices and clinical records for your pet. Once you've provided this information, there's no need for you to submit it again.
Once we receive the documentation we need, your claim will be processed without delay and payment will be made to the policyholder by cheque or directly into a nominated account.

Aside from your first claim, in many cases, your claim can be processed directly without veterinary records being required. However, in some cases, veterinary records may be requested to assist in understanding some aspects of your claim to ensure it is processed correctly and fairly. Sometimes this can result in a delay in payment of claims.

For more information on how to claim click here.

You can insure your cat from 8 weeks old.

Our Comprehensive and Standard Pet Insurance is available for cats aged up to 9 years old. If your cat is older, then your pet is still eligible for our Basic Pet Insurance.

One your cat or kitten is covered with Woolworths Pet Insurance, they are covered for life as long as you renew your cover annually (with no break in cover) and pay for premiums when they are due.

For your convenience and to ensure continuity of cover for your pet, we will automatically renew your policy each year for as long as we continue to provide this product, subject to the terms and conditions of the policy.

We will send your renewal notice at least 14 days before your policy is due to expire and it will remind you to check your policy limits to see if the level of cover is still right for you.

You can opt-out of the automatic renewal process by contacting us. If you have chosen for your policy not to automatically renew, you will need to contact us to renew your cover.

When you register for MyPet Portal, you can manage all your pet policies online in one place.

You can also make and track your claims and access your policy documents. 

If you need help logging in, give us a call on 1300 10 1234 and a member of the Customer Care Team will be able to assist.

Login to MyPet Portal 

Register for MyPet Portal

Because all cats are different, you'll need to get a quote to find out how much insurance for your cat or kitten would be.

Prices will vary depending on rating factors such as age, postcode and gender.