Claim on the spot and only pay the gap with GapOnly™⁼

You can check if your vet is GapOnly™ enabled at gaponly.com.au/find-a-gaponly-vet.

GapOnly™ is available at participating vets during:

• Monday – Friday 8:00am – 8:00pm 
• Saturday 8:00am – 5:00pm

(AEST/AEDT excluding NSW public holidays)

When GapOnly™ isn’t available, your vet may be able to submit an electronic pet insurance claim instead.

The vet will lodge a GapOnly™ claim on your behalf, which will be assessed in around 10 minutes. Any longer and the vet practice will let you know so you can decide whether you want to stay or have the claim processed as an electronic Pet Insurance claim instead.

GapOnly™ works in partnership with participating vets and pet insurance partners (for latest partners visit gaponly.com.au).

If your vet and pet insurer is GapOnly™ enabled, you can use GapOnly™ for all eligible vet invoices covered by your pet insurance policy.

An in-clinic GapOnly™ claim will take around 10 minutes to process. If the claim will take a little longer the GapOnly™ team will let the vet clinic staff know as soon as possible so you can decide whether you’d like to wait, or if available, submit an electronic pet insurance claim instead.

To help speed up this process, please let your vet know as early as possible that you’d like to make a GapOnly™ claim, either when you first book the appointment, or when you first arrive at the clinic. This will help minimise any possible delays.

Great! First we suggest that you check that your vet and pet insurance provider are GapOnly™ enabled by visiting gaponly.com.au If they are, simply let your vet know that you’d like to submit a GapOnly™ claim the next time you have an appointment, or better still, at the time of booking your appointment.

It’s best to let your vet know that you intend to make a GapOnly™ claim as early as possible so they can prepare your claim ahead of time to minimise any possible delays.