Pet Insurance Claims

We understand that your pets are a part of the family. So we've simplified our claims process to ensure that you receive your benefit as quickly as possible.

Making a claim is easy. You have two ways to claim:


Online Pet Claims

Make a claim online

The easiest way to claim is online. Simply upload a copy of the itemised invoice and the consultation notes from your vet visit our new MyPet Portal.

Please note that if this is your first claim we require your pet’s full medical history from all previous vets since you have owned your pet. If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.

For new MyPet Portal users please register here.


Paper Pet Claims

Make a Paper Claim

If you prefer to submit your claims through the post please follow the 3 easy steps below:

  1. Fill in Pet Insurance Claim Form with your pet’s personal information and sign.

  2. Take the Claim Form to your vet and ask your vet to complete in full Part 2 and sign the form.

  3. Attach the original detailed itemised invoices and payment receipts to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice. Then mail your completed Claim Form to Woolworths Pet Insurance, Locked bag 9021, Castle Hill, NSW, 1765.


Please Note: all claims should be submitted within 90 days of treatment.

Should you have any questions please do not hesitate to contact us by calling 1300 10 1234 between 8:00am and 8:00pm (AEST), Monday to Friday. For more information please refer to the Woolworths Pet Combined Product Disclosure Statement and Financial Services Guide and other resources available in the Useful Documents section of this website.