Making a claim

We've simplified our claims process to ensure that you receive your benefit as quickly as possible. Making a claim is easy. You have two ways to claim:

Online Claiming:

The easiest way to claim is online. Simply upload a copy of the itemised invoice and the consultation notes from your vet visit into your My Pet Account

Please note that if this is your first claim we require your pet’s full medical history from all previous vets since you have owned your pet. If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.

For new My Pet Account users please register here.

For existing users please login to My Pet Account.

Paper Claiming:

If you prefer to submit your claims through the post please follow the 3 easy steps below:

  1. Fill in your and your pet’s personal information and sign the claim form.
  2. Take the form to your vet, and ask your vet to complete in full Part 2 and sign the form.
  3. Attach the original detailed itemised invoices and payment receipts to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice. Then mail your completed claim form to: Woolworths Pet Insurance, Locked bag 9021, Castle Hill, NSW, 1765.


Please Note: all claims should be submitted within 90 days of treatment.

Should you have any questions please do not hesitate to contact us by calling 1300 10 1234 between 8:00am and 8:00pm (AEST), Monday to Friday. For more information  please refer to the Woolworths Pet Combined Product Disclosure Statement and Financial Services Guide available in the Useful Documents section of this website.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.

Contact us

If you need more information or have any questions please call 1300 10 1234 between 8am - 8pm (AEST) Monday to Friday and 9am- 5pm (AEST) Saturday and Sunday (except public holidays).