Pet Insurance Claims  Pet Insurance Claims

We understand that your pets are a part of the family. So we've simplified our claims process to ensure that you receive your benefit as quickly as possible.

Making a claim is easy. You have two ways to claim:

Make a claim online

The easiest way to claim is online. Simply upload a copy of the itemised invoice and the consultation notes from your vet visit into our new MyPet Portal.

Please note that if this is your first claim we require your pet’s full medical history from all previous vets since you have owned your pet. If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.

For new MyPet Portal users please register here.


Make a Paper Claim

If you prefer to submit your claims through the post please follow the 3 easy steps below:

  1. Fill in Pet Insurance Claim Form with your pet’s personal information and sign.

  2. Take the Claim Form to your vet and ask your vet to complete in full Part 2 and sign the form.

  3. Attach the original detailed itemised invoices and payment receipts to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice. Then mail your completed Claim Form to Woolworths Pet Insurance, Locked bag 9021, Castle Hill, NSW, 1765.


Customer Care

Should you have any questions please do not hesitate to contact us Monday to Friday, 9am-5pm (AEST/AEDT) (except public holidays)

Call Us    1300 10 1234

For more information please refer to your Product Disclosure Statement or you can read our FAQs.

^ Price Promise a. only available if a Woolworths Pet Insurance policy is purchased by 30 June 2020 b. only applies to competitor products available as at 1 July 2019 that at least cover up to 80% back on eligible vet bills and have a similar excess c. does not apply to quoted renewals, variations, free insurance offers, or quotes that include discounts for other products purchased d. only available if the quote is genuine – written proof of quote may be required. Please note covers provided by insurers will vary.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you. Any general advice provided by Dr Harry Cooper in relation to Woolworths Pet Insurance is provided as an Authorised Representative of Hollard through an arrangement with Woolworths AR No. 1000933