Pet Insurance Claims  Pet Insurance Claims

We understand that your pets are a part of the family. So we've simplified our claims process to ensure that you receive your benefit as quickly as possible.

Please note: if this is your first claim we may require your pet’s full medical history from all previous vets since you have owned your pet. If your pet was adopted at an older age, if you provide us with proof of adoption/transfer of ownership paperwork we will only request veterinary history since adoption.

To request a pre-approval

If your pet requires treatment and you wish to seek pre-approval of those costs, you can provide us with the itemised estimate of costs from your Vet, along with the treatment required and relevant clinical records and/or veterinary history, and we will respond to you in writing with the outcome. 

A pre-approval shall not be deemed to be valid unless we have agreed to it in writing. The reimbursed amount may vary from the pre-approval if the Treatment provided by your Vet differs from the Treatment request in the pre-approval. 

To request a pre-approval:

Call us: 1300 10 1234
Email us: woolworths@petsure.com.au

There are many ways to claim

Make a claim through your Vet

If your Vet Clinic is a participating GapOnlyTM Clinic, then your Vet should be able to submit the claim for you on the spot while you are at the Vet. Once your claim has been assessed, and if approved, you only need to pay the gap (the difference between the Vet’s invoice and the eligible claim benefit under your policy). For more information about GapOnlyTM click here.

Alternatively, your Vet may be able to submit an electronic pet insurance claim on your behalf (sometimes referred to as an eClaim). We will still communicate with you regarding the status of your claim and you will still need to pay for the Vet expenses upfront. For more information about how claims are handled, please refer to the Claims section of your Product Disclosure Statement.

Option 2 - Make a claim online

You can also claim online through your MyPet Portal. Simply upload a copy of the itemised invoice and the consultation notes from your vet visit.

For new MyPet Portal users please register here.

Option 3 - Make a paper claim

If you prefer to submit your claims through the post please follow the 3 steps below:

  1. Fill in Pet Insurance Claim Form with your pet’s personal information and sign.
  2. Take the Claim Form to your vet and ask your vet to complete in full Part 2 and sign the form.
  3. Attach the original detailed itemised invoices and payment receipts to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice.
    Then mail your completed Claim Form to:
    Woolworths Pet Insurance
    Locked bag 9021
    Castle Hill, NSW, 1765

Woolworths Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), is promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 and is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at insurance.woolworths.com.au/pet-insurance.