Useful Pet Insurance documents

Read and download a range of useful Pet Insurance documents to help you understand your pet policy. If you need more infomation or still have some questions you can read our Frequently Asked Questions or call us on 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays).

Basic, Standard, Comprehensive & Comprehensive Plus PDS & FSG

This is the current Combined Product Disclosure Statement & Financial Services Guide for Basic, Standard, Comprehensive & Comprehensive Plus Cover. For policies incepting or renewing from 15 November 2021.

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Indoor Cat Cover
PDS & FSG

This is the current Combined Product Disclosure Statement & Financial Services Guide for Indoor Cat Cover. For policies incepting from 15 November 2021 provided this is then updated once they'll be renewing customers.

Read PDS

Basic Accident
PDS & FSG

This is the current Combined Product Disclosure Statement & Financial Services Guide for Basic Accident Cover. For policies renewing from 15 November 2021.


Read PDS

Pet Insurance Target Market Determination (TMD)

This document sets out the target market the product has been designed for. Applies to Basic, Standard, Comprehensive & Comprehensive Plus Cover.
Effective 15 November 2021.

Read TMD

Indoor Cat Target Market Determination (TMD)

This document sets out the target market the product has been designed for. Applies to Indoor Cat Cover. Effective 15 November 2021.


Read TMD

Basic Accident Cover Target Market Determination (TMD)

This document sets out the target market the product has been designed for. Applies to Basic Accident Cover. Effective 15 November 2021.

Read TMD

VetAssist Terms & Conditions

This document outlines the VetAssist terms and conditions and any VetAssist offers.

Read T&Cs

Pre-existing Condition review form

Please use this form if you wish to receive a waiver on any conditions that occurred before your policy started (for more information, please go to the Pre-existing Condition page)

View form

Cruciate Ligament Exam Form

Please use this form if you are making a claim related to a Cruciate Ligament examination or treatment.

View form

Pet Insurance Claim Form

Please use this claim form if you wish to submit a paper claim.
 

View form

Privacy Collection Notice

This document explains how we collect and protect your personal information.

Read notice

Previous Pet Insurance Product Disclosure Statements

1 Dec 2020- Basic, Standard and Comprehensive Cover
Applies to policies purchased or renewed between 5 October 2021 and 15 November 2021.


1 Dec 2020 - Pet Insurance Target Market Determination (TMD)
This document sets out the target market the product has been designed for. Effective 5 October 2021 to 15 November 2021.

May 2016 - Accidental Injury Legacy Target Market Determination (TMD)
This document sets out the target market the product has been designed for. Effective 5 October 2021 to 15 November 2021.


1 Aug 2014 - Basic Cover (Accident Injury Only)
Applies to policies purchased on or after 1 August 2014 and renewal policies commencing on or after August 2019 (to read with the 26 August 2019 SPDS and 1 Dec 2020 SPDS)

 

Woolworths Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), is promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 and is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at insurance.woolworths.com.au/pet-insurance.