Useful Pet Insurance documents

Read and download a range of useful Pet Insurance documents to help you understand your pet policy. If you need more infomation or still have some questions you can read our Frequently Asked Questions or call us on 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays).

Current Pet PDS & FSG

This is the current Combined Product Disclosure Statement & Financial Services Guide.

Read PDS

Pet Insurance Target Market Determination (TMD)

This document sets out the target market the product has been designed for. Effective 5 October 2021.

Read TMD

Accidental Injury Legacy Target Market Determination (TMD)

This document sets out the target market the product has been designed for. Effective 5 October 2021.

Read TMD

Pet SPDS

Applies to policies purchased on or after 5 October 2021 and renewal policies commencing on or after 5 October 2021. To read with the current PDS dated 1 December 2020.

Read SPDS

Pre-existing Condition review form

Please use this form if you wish to receive a waiver on any conditions that occurred before your policy started (for more information, please go to the Pre-existing Condition page)

View form

Cruciate Ligament Exam Form

Please use this form if you are making a claim related to a Cruciate Ligament examination or treatment.

View form

Pet Insurance Claim Form

Please use this claim form if you wish to submit a paper claim.

View form

VetAssist Terms & Conditions

This document outlines the VetAssist terms and conditions and any VetAssist offers.

Read T&Cs

Privacy Collection Notice

This document explains how we collect and protect your personal information.

Read notice

Legacy Pet Insurance Product Disclosure Statements

14 Aug 2018 - Basic, Standard and Comprehensive Cover
Applies to new policies purchased on or after 14 August 2018 and renewal policies commencing on or after 14 August 2018


1 Aug 2017 - Basic, Standard and Comprehensive Cover
Applies to new policies purchased on or after 1 August 2017 and renewal policies commencing on or after 1 August 2017

24 Nov 2016 - Basic, Standard and Comprehensive Cover
Applies to new policies purchased on or after 24 November 2016 and renewal policies commencing on or after 24 November 2016


1 Aug 2014 - Basic Cover (Accident Injury Only)
Applies to policies purchased on or after 1 August 2014 and renewal policies commencing on or after August 2018 (To read with the 26 August 2019 SPDS, 1 Sept 2020 and 1 Dec 2020 SPDS)

 

Woolworths Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), is promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 and is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at insurance.woolworths.com.au/pet-insurance.