Useful Pet Insurance documents

Read and download a range of useful Pet Insurance documents to help you understand your pet policy. If you need more infomation or still have some questions you can read our Frequently Asked Questions or call us on 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday.

Current Pet PDS & FSG

This is the current Combined Product Disclosure Statement & Financial Services Guide.

Read PDS

Privacy Collection Notice

This document explains how we collect and protect your personal information.

Read policy

Duty of Disclosure

Please read your Duty of Disclosure statement before you take out an insurance policy with us.
 

Read document

Pet Insurance Claim Form

Please use this claim form if you wish to submit a paper claim.
 

View form

Cruciate Ligament Exam Form

Please use this form if you are making a claim related to a Cruciate Ligament examination or treatment.

View form

VetAssist Terms & Conditions

This document outlines the VetAssist terms and conditions and any VetAssist offers.
 

Read T&Cs

Legacy Pet Insurance Product Disclosure Statements

14 Aug 2018 - Basic, Standard and Comprehensive Cover
Applies to new policies purchased on or after 14 August 2018 and renewal policies commencing on or after 14 August 2018

1 Aug 2017 - Basic, Standard and Comprehensive Cover
Applies to new policies purchased on or after 1 August 2017 and renewal policies commencing on or after 1 August 2017

24 Nov 2016 - Basic, Standard and Comprehensive Cover
Applies to new policies purchased on or after 24 November 2016 and renewal policies commencing on or after 24 November 2016

1 Aug 2014 - Basic Cover (Accident Injury Only)
Applies to new policies purchased on or after 1 August 2014 and renewal policies commencing on or after 1 August 2014

Contact us

If you have any questions you can read our FAQs or give us a call Monday to Friday 8am-8pm (AEST/AEDT) Saturday and Sunday 9am-5pm (AEST/AEDT) (Except public holidays) on 1300 10 1234
 

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.