Contents Insurance for Renters

You can manage your Home Insurance policy online with My Insurance Portal. Once registered, you can view and update your contact details as well as changing your payment details.

You can also contact our helpful customer care team on 1300 10 1234 who will be able to assist you in updating any of your policy details. Depending on the nature of the change, your home insurance premium may change

There are a few policy exclusions and limits to your Home Insurance cover, including new buildings under construction, above-ground swimming pools and temporary structures.

Find out more about what your policy covers in the Product Disclosure Statement.

There are 3 different ways you can start your Home Insurance claim once you’re logged into your My Insurance Portal account:

1. Go to your Home Insurance policy, click on ‘Open policy details’ and start your claim by clicking on the ‘Make a claim’ button at the top of your screen.

2. Go to ‘My Policies’ page and click on the ‘Make a claim’ button on the Home Insurance policy you’d like to start a claim for.

3. Go to 'Make a Home Insurance claim' page and click on the ‘Start your online claim’ button.

To cancel your Home Insurance policy:

• Click on the "Chat Now" button below to send a cancellation request.
• Call us on 1300 10 1234 during our operating hours.

If you can't find your Woolworths Home Insurance documents, you can view and download your Certificate of Insurance on My Insurance Portal. Login now.

Not registered for My Insurance Portal? Register now.

Your Home Insurance Product Disclosure Statement (PDS) can also be found on the Useful Documents page of this website.

You can increase your level of excess at any stage during the period of insurance of your home insurance policy. However, you can only decrease your excess during the renewal phase of your insurance.

To do so please contact us on 1300 10 1234 during our operating hours and a member of the Customer Care Team will be able to assist.