Travel Insurance

Woolworths Travel Insurance can cover you for when the unexpected happens, whether that's a medical situation overseas, lost luggage, travel delays or theft, depending which level of cover you buy. With all policies you're provided with a 24-hour worldwide emergency assistance number that you can call from anywhere around the world, 24 hours a day, 7 days a week, 365 days a year.

Make sure you read the terms, conditions and exclusions outlined in the Product Disclosure Statement before buying to decide if the product is right for you.

Woolworths Travel Insurance can cover you for when the unexpected happens, whether it is a medical situation overseas, lost luggage, travel delays or theft, depending on the level of cover you have.

In an emergency situation, please contact our emergency assistance team on +61 2 8883 7079.

For all other claims, you can lodge an online claim 24/7, download and email your claim, or post a claim form to us with your supporting documents. You need to let us know about any claim, or incident that might result in a claim, as soon as possible and within 30 days of your return to Australia.

You can read more information about claims here.

If you have any questions, contact us on 1300 10 1234 and a member of our claims team will guide you through the process. Our hours are 8am-8pm (AEST/AEDT) Monday to Friday and 9am-5pm (AEST/AEDT) Saturday and Sunday (except public holidays).

Please call 1300 10 1234 and select option 4 to speak with our Customer Care Team who'll be able to update your personal details.

Your Woolworths Travel Insurance policy has a 14-day cooling off period starting from the day you bought the policy.

During this time, if you do decide to cancel the policy you'll receive a full refund, provided you haven't started your trip and aren't making a claim under the policy.

If you need more information or have any questions please don't hesitate to contact us by calling 1300 10 1234 between 8am-7pm (AEST/AEDT) Monday to Friday and 9am-5pm (AEST/AEDT) Saturday and Sunday (except public holidays).

This is the amount or amounts you are required to contribute towards the cost of a claim under your policy. An excess of $200 per person including dependents applies to a number of sections in your policy. When taking out the insurance policy you can select to have $100 excess or $0 excess at an additional cost. Please refer to the Product Disclosure Statement for more details.

Woolworths Travel Insurance is only available to residents of Australia. Our Basic and Comprehensive policies are available for travellers up to 79 years old. Our Annual Multi-Trip policy is available for travellers up to 75 years old. You must have purchased your Travel Insurance prior to departing on your journey.