Woolworths Travel Insurance Update

 

Important information regarding Coronavirus (COVID-19), applicable to all countries

When you’re travelling, the last thing you want to worry about is what your policy covers you for. We want to make it easy for you to manage your travel plans.

In light of the global impact of COVID-19 and the recent travel advisories issued by the Department of Foreign Affairs and Trade (DFAT) on 13 March 2020, Woolworths Insurance have taken the difficult decision to temporarily suspend the sale of travel insurance to new customers as of 16 March 2020. 

For customers who already hold a travel insurance policy with us: there is no change and you can contact us to make a claim or amend your policy. Please be aware, our phone lines are exceptionally busy at the moment and we’re doing all we can to speak to our customers as quickly as we can. 

To stay up to date with current travel warnings, please visit Smartraveller.

Are you a current Woolworths Travel Insurance customer?

In light of the global impact of COVID-19 and the recent travel advisories issued by the Department of Foreign Affairs and Trade (DFAT) on 13 March 2020, Woolworths Insurance have taken the difficult decision to temporarily suspend the sale of travel insurance for domestic (including Australian Cruises) and international travel to new customers as of 16 March 2020.

We encourage you to regularly check Smartraveller and to consider whether your travel is essential at this time.

If you need to change your travel plans and update your travel policy:

Your travel provider may offer options to amend or cancel your travel arrangements due to the COVID-19 outbreak. We recommend that you immediately contact your travel provider regarding the best option for changing your trip. Remember to stay up to date for your areas of travel with Smartraveller. If you need to amend or cancel your travel policy, please call 1300 10 1234 for assistance. Alternatively you can Chat with Olive, our Virtual Assistant.

If you need emergency help whilst travelling overseas: 

We’re here to help. Please call +61 2 8883 7079, SMS +61 488 863 244 or email woolworths@ausassistance.com.au to contact the team 24/7. We can also help you contact your family and friends if needed so please do not hesitate to reach out.

If you need to make a claim:

All claims will be assessed on a case-by-case basis and in accordance with the terms, conditions and exclusions of your policy. Please read the Product Disclosure Statement (PDS) for more details about what is covered under policy.

If you need to make a claim, please visit our Claims page.

 


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