Given the Government warning against travel to all countries, you should consider whether you’re able to postpone or cancel your trip. If you’re unsure about your travel plans, we recommend you contact your travel provider as soon as you can. Many travel providers are offering options to amend or cancel travel arrangements.

It’s also important to know that our policies contain general exclusions for not following the government advice against travel to a particular country or part of a country and/or you do not act in a responsible way to protect yourself. Our policies also contain a general exclusion relating to epidemics and pandemics. This means there is no cover for any COVID-19 related claims for all policies regardless of when the policy was purchased, your travel dates and travel destinations. 

The global situation with COVID-19 is changing very quickly. Before you travel you should regularly check Smartraveller for advice on the destinations you’re travelling to for the most up to date information. 

You will need to contact your travel providers immediately as they may have information and options to change or cancel your travel arrangements. If you need to change or cancel your Woolworths Travel Insurance policy, please contact us on 1300 10 1234 and our Customer Care Team can assist you. Please note the General Exclusion relating to epidemics and pandemics will apply to any COVID-19 related claims.

This means there is no cover if your plans change or are cancelled due to COVID-19.

Depending on your policy type, cover may still be provided for other circumstances that could affect your travel plans such as severe weather, lost or stolen luggage, and other emergency medical expenses. We will assess all claims in accordance with your Product Disclosure Statement. Your cover will depend on the type of policy you purchased and your particular circumstances. 

We have temporarily relaxed our policy cancellation rules to provide you with the most flexibility we can offer. 

If you determine that our travel insurance policy does not suit your needs, you can cancel your policy for a full refund up to the date of departure if at the time of your scheduled departure your destination is at DFAT Level 3 ‘Reconsider your need to travel’ or Level 4: ‘Do not travel’. Please contact us on 1300 10 1234 and our Customer Care Team can assist you.

Once your policy is cancelled, your cover will also end and you will not be able to submit future claims on this policy. For further information regarding our policy on cancellation, please refer to page 14 of the Product Disclosure Statement.

If you wish to discuss your policy with us, please contact us on 1300 10 1234 or you can Chat with us here

Our policies contain a general exclusion relating to epidemics and pandemics. This means there is no cover for COVID-19. As Coronavirus (COVID-19) is an epidemic/pandemic, you are not covered on your trip if your plans change or are cancelled due to COVID-19, or if you contract COVID-19 and become unwell regardless of when the policy was purchased, the dates of travel, and the travel destinations. 

While the (COVID19) is excluded from coverage, you are welcome to make a claim for consideration. You can make a claim online 24/7  and our Claims Team will assist you. All claims will be assessed on a case-by-case basis and in accordance with the terms, conditions and exclusions of your policy.

Our Emergency Assistance team is available 24/7.  If you need emergency assistance while you are overseas. you can call +61 2 8883 7079, SMS +61 488 863 244 or email woolworths@ausassistance.com.au to reach the team. We’re here to help if you need it.

Our policies contain a general exclusion relating to epidemics and pandemics. This means there is no cover for Coronavirus. As Coronavirus (COVID-19) is an epidemic/pandemic, you are not covered on your trip if your plans change or are cancelled due to COVID-19, or if you contract COVID-19 and become unwell regardless of when the policy was purchased, the dates of travel, and the travel destinations.

Our policies contain a general exclusion relating to epidemics and pandemics. This means there is no cover for COVID-19.  We do not provide additional or optional coverage for epidemic/pandemic.