VetAssist with Woolworths Pet Insurance

Woolworths VetAssist connects you to licensed Australian Vets via video or chat online. All Woolworths Pet Insurance customers get free access to credible vet advice through VetAssist, available 24/7 valued at $199 a year.

"Dr Claire was amazing, so informative and very easy to use the video chat. It was so good to be able to speak with a vet from the comfort of your own home and not causing any more stress to our pet. I would highly recommend VetAssist to any new pet owner, especially owners with small puppies."

Brooke, QLD (April 2020)

VetAssist with Dr Claire

Dr Claire Jenkins is a QLD graduate with over 15 years experience as a neighbourhood veterinarian in Australia and the UK. Animal lover and the founder of VetChat, born from a passion to help pet carers everywhere access trusted advice earlier, for healthier, happier pets. Grateful to be carer to her beautiful Red-dog.

Use VetAssist for those moments when you need advice, but your local vet is unavailable, or when you notice changes in your pet, but you’re unsure if a visit is needed. In the event of an emergency, you should contact your vet immediately.

Useful tips from Dr Claire

Tips on Conjunctivitis

Tips on Vomiting

Tips on Diarrhoea

What the VetAssist Vets can help you with

The Vets can help with a new or ongoing condition or advise about behaviour or feeding.
Some of these include:

  • Skin conditions including allergies and itchy skin
  • Vomiting or diarrhoea
  • Coughing or sneezing
  • Sore paws or broken nails
  • Minor cuts or infections
  • Gums and teeth
  • Smells
  • Diets or weight issues
  • Behavioural problems

Vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetAssist does not guarantee an approved claim.

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What to expect when you use VetAssist

You will be connected to a credible VetAssist Vet who will assess your pet's situation via video or chat. You'll be able to upload photos and videos via the chat function

The VetAssist Vet will then advise the best next step for your pet. After the consultation, you'll receive a transcript of your conversation or notes left by the Vet

The same Vet will then follow up via email in 24 hours to check-in and see how you and your pet are doing

Why pick Woolworths Pet Insurance with VetAssist

Connect with a licensed Vet online with VetAssist

Happy customers
94% of customers who accessed VetAssist were satisfied with their experience~

Credible Vet advice available to you 24/7 from the comfort of your own home

Save time
VetAssist through Woolworths Pet Insurance has saved thousands of customers a trip to the vet*

Frequently asked questions

Do I need to pay an excess for the VetAssist consultation?

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How often can I use VetAssist?

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What can the VetAssist Vets help me with?

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Who are the Vets from VetAssist?

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How long is my VetAssist access valid for?

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Can I use VetAssist instead of going to the Vet?

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Offer available to new Woolworths Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Woolworths Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Woolworths Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice.

~ Based on VetAssist data between 01/07/2019 to 13/3/2022 and correct as of March 2022.

* Number of Woolworths Pet Insurance policyholders who used the VetAssist service and attendance at the vet was not recommended for that issue. Based on VetAssist data from January 2019 to March 2022.

Woolworths Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), is promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 and is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at