VetAssist with Woolworths Pet Insurance

VetAssist is a new service for Woolworths Pet Insurance customers, to easily connect you to licensed Australian Vets at home or when you're on the move. Because we understand how stressful it can be when your pet is sick, we want to help take some of the guesswork out of caring for your pet.

How does VetAssist work?

Woolworths VetAssist is available 7 days a week between 6am-12am (AEST/AEDT) and connects you to licensed Australian Vets via video or chat online. You can get access to credible advice from a Vet at home, or even if you're away.

By connecting to a VetAssist Vet, you will be able to get advice on whether your pet requires emergency care, or if you can look after them in the comfort of their home. And it means you're not relying on searching for information online, from potentially inaccurate sources.


Start your Pet Insurance quote now

What to expect when you call

A VetAssist Vet will assess your pet via video or chat, and you'll be able to upload photos and videos via the chat function

After the consultation, you'll receive a transcript of your conversation or notes left by the Vet

The same Vet will then follow up via email in 24 hours to check-in on you and your pet

What the Vets can help you with?

The VetAssist Vets can help with a new or ongoing condition or even advice about behaviour or feeding. Some of these include:

  • Skin conditions including allergies and itchy skin
  • Vomiting or diarrhoea
  • Coughing or sneezing
  • Sore paws or broken nails
  • Minor cuts or infections
  • Gums and teeth
  • Smells
  • Diets
  • Behavioural problems
  • Weight issues

Vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetAssist does not guarantee an approved claim.

Contact us

If you have any questions you can read our FAQs or give us a call Monday to Friday 8am-8pm (AEST/AEDT) Saturday and Sunday 9am-5pm (AEST/AEDT) (Except public holidays) on 1300 10 1234

Offer available to new Woolworths Pet Insurance policyholders who purchased their policy between 7 January 2019 to 31 December 2019, limited to 1 membership registration per eligible policy. The 12 months free membership offer is from the date of your policy commencement provided your Woolworths Pet Insurance policy remains active during this time. You must register with VetAssist in order to activate the offer. A registration email will be sent within 14 days of policy commencement to the email listed on your Woolworths Pet Insurance policy to activate. VetAssist is a separate subscription based service to the Woolworths Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat).Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.