VetAssist with Woolworths Pet Insurance

VetAssist is a new service for Woolworths Pet Insurance customers, to help you care for your pet better. Because we understand how stressful it can be when your pet is sick, we want to help take some of the guesswork out of caring for your pet. VetAssist connects you easily and quickly to licensed Australian Vets from the comfort of your own home, or when you're on the move. 

Use VetAssist for those moments when you need advice but your local Vet is unavailable for the day, or when you notice changes in your Pet but you’re not sure if a visit to the Vet is needed. In the event of an emergency, you should contact your Vet immediately.


93% of customers who accessed VetAssist were happy with their experience ~
 

What the VetAssist Vets can help you with

The VetAssist Vets can help with a new or ongoing condition or even advice about behaviour or feeding. Some of these include:

  • Skin conditions including allergies and itchy skin
  • Vomiting or diarrhoea
  • Coughing or sneezing
  • Sore paws or broken nails
  • Minor cuts or infections
  • Gums and teeth
  • Smells
  • Diets or weight issues
  • Behavioural problems
  •  

Vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetAssist does not guarantee an approved claim.

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How does VetAssist work?

Woolworths VetAssist is available 7 days a week between 6am-12am (AEST/AEDT) and connects you to licensed Australian Vets via video or chat online. You can get access to credible advice from a Vet at home, or even if you're away.

By connecting to a VetAssist Vet, you will be able to get advice on whether your pet requires a visit to the Vet, or if you can look after them in the comfort of their home. And it means you're not relying on searching for information online, from potentially inaccurate sources.

What to expect when you use VetAssist

You will be connected to a credible VetAssist Vet who will assess your pet's situation via video or chat. You'll be able to upload photos and videos via the chat function

The VetAssist Vet will then advise the best next for your pet. After the consultation, you'll receive a transcript of your conversation or notes left by the Vet

The same Vet will then follow up via email in 24 hours to check-in and see how you and your pet are doing

Why our customers picked Woolworths Pet Insurance with VetAssist

  • "Using VetAssist was very easy and it was just like talking to you vet. I would urge anyone to use this service as an interim before seeing your vet."

    Diane, QLD

"11 week old puppy vomiting and then dry reaching. Quite lethargic. Being able to have video chat with vet and have her see how our dog was in real time was comforting for us. Great advice given, thank you."

Annette, NSW


"It is a great service, and it puts your mind at rest if there is something potentially wrong with your pet. They communicate in detail, and are very helpful. I'm glad I visited the site, and when I finished my consult, I was much happier about the situation. Thank you Dr. Claire."

Karin, NSW


"I found this experience easy and helpful. At first I didn't know what to expect but then it all went well and the service I received was excellent."

Philip, VIC



More than 7 out of 10 customers who accessed VetAssist were able to manage their Vet enquiries online, and advised they saved time and money on an unnecessary vet trip~
 

Dr Claire Jenkins

VetAssist Veterinarian and animal lover, shares advice on some common pet problems

Dr Claire Jenkins

Dr Claire Jenkins is a QLD graduate with over 15 years experience as a neighbourhood Veterinarian in Australia and the UK. Animal lover and the founder of Vetchat, born from a passion to help pet carers everywhere access trusted advice earlier, for healthier, happier pets. Grateful to be carer to her beautiful Red-dog.

Contact us

If you have any questions you can read our FAQs or give us a call Monday to Friday 8am-8pm (AEST/AEDT) Saturday and Sunday 9am-5pm (AEST/AEDT) (except public holidays) on 1300 10 1234
 

Offer available to new Woolworths Pet Insurance policyholders who purchased their policy between 7 January 2019 to 31 December 2019, limited to 1 membership per eligible policy. The 12 months free membership offer (valued at $199) is from the date of your policy commencement provided your Woolworths Pet Insurance policy remains active during this time. You are not eligible to redeem the remainder of the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Woolworths Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice

~ Based on VetAssist data from January 2019 - Oct 2019.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.