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VetAssist with Woolworths Pet Insurance


Woolworths VetAssist connects you to licensed Australian Vets via video or chat online. You can get access to credible advice from a Vet, available 24/7.

 

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Use VetAssist for those moments when you need advice, but your local Vet is unavailable, or when you notice changes in your Pet, but you’re unsure if a visit is needed. In the event of an emergency, you should contact your Vet immediately.
 

What the VetAssist Vets can help you with

The Vets can help with a new or ongoing condition or advise about behaviour or feeding.
Some of these include:

  • Skin conditions including allergies and itchy skin
  • Vomiting or diarrhoea
  • Coughing or sneezing
  • Sore paws or broken nails
  • Minor cuts or infections
  • Gums and teeth
  • Smells
  • Diets or weight issues
  • Behavioural problems
  •  

Vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetAssist does not guarantee an approved claim.

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What to expect when you use VetAssist

You will be connected to a credible VetAssist Vet who will assess your pet's situation via video or chat. You'll be able to upload photos and videos via the chat function

The VetAssist Vet will then advise the best next step for your pet. After the consultation, you'll receive a transcript of your conversation or notes left by the Vet

The same Vet will then follow up via email in 24 hours to check-in and see how you and your pet are doing

Why pick Woolworths Pet Insurance with VetAssist

Chat
Connect with a Vet in less than 2 minutes with VetAssist#

Happy customers
92% of customers who accessed VetAssist were happy with their experience~

24/7
Credible Vet advice available to you 24/7 from the comfort of your own home

Why our customers picked Woolworths Pet Insurance with VetAssist

"I was really so impressed. Through the video chat, I could show the vet my dog and she talked me through how to check for certain things. It gave me great piece of mind overnight until I had to take my dog to the vet the next day. I would highly recommend VetAssist!

Dianne, NSW

"Dr Claire was amazing, so informative and very easy to use the video chat. It was so good to be able to speak with a vet from the comfort of your own home and not causing any more stress to our pet. I would highly recommend VetAssist to any new pet owner, especially owners with small puppies."

Brooke, QLD



More than 6 out of 10 customers who accessed VetAssist were able to manage their Vet enquiries online, and advised they saved time and money~
 

Dr Claire Jenkins

VetAssist Veterinarian and animal lover, shares advice on some common pet problems

Dr Claire Jenkins

Dr Claire Jenkins is a QLD graduate with over 15 years experience as a neighbourhood Veterinarian in Australia and the UK. Animal lover and the founder of Vetchat, born from a passion to help pet carers everywhere access trusted advice earlier, for healthier, happier pets. Grateful to be carer to her beautiful Red-dog.

Benefits of VetAssist

Benefits of VetAssist
 

Diarrhoea and vomiting in puppies and kittens

Diarrhoea and vomiting in puppies and kittens

How to help your puppy sleep through the night

How to help your puppy sleep through the night

Pet's itchy skin explained

Pet's itchy skin explained

† Offer available to new Woolworths Pet Insurance policyholders who purchased their policy between 7 January 2019 to 31 December 2020, limited to 1 membership per eligible policy. The 12 months free membership offer (valued at $199) is from the date of your policy commencement provided your Woolworths Pet Insurance policy remains active during this time. You are not eligible to redeem the remainder of the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Woolworths Pet Insurance product, and is provided independently by Woolworth’s third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Woolworths reserves the right to withdraw or extend this offer at anytime, without notice

# Based on VetAssist data from July 2019 - April 2020.

~ Based on VetAssist data from January 2019 - April 2020.

Benefits are subject to the terms and conditions including the limits and exclusions of the insurance policy. Cover is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard’s Authorised Representative. Any advice provided is general only and may not be right for you. Before you purchase this product you should carefully read the Product Disclosure Statement to decide if it is right for you.

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© Woolworths Group Limited 2020. All rights reserved. ABN 88 000 014 675

Life Insurance is issued by Swiss Re Life & Health Australia Limited ABN 74 000 218 306 AFSL No. 324908 (Swiss Re) and distributed by Greenstone Financial Services Pty Ltd, ABN 53 128 692 884; AFSL No. 343079 (Greenstone). Car, Home, Landlords, Pet and Travel insurance are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL No. 241436 (Hollard). Woolworths Group Limited ABN 88 000 014 675 AR No. 245476 (Woolworths) acts as Hollard and Greenstone's Authorised Representative. Any general advice provided does not consider your objectives, financial situation or needs. Please consider the Product Disclosure Statement available on this website, to decide if the product is right for you.