Woolworths VetAssist connects you to licensed Australian Vets via video or chat online. You can get access to credible advice from a Vet, available 24/7.
Use VetAssist for those moments when you need advice, but your local Vet is unavailable, or when you notice changes in your Pet, but you’re unsure if a visit is needed. In the event of an emergency, you should contact your Vet immediately.
The Vets can help with a new or ongoing condition or advise about behaviour or feeding.
Some of these include:
Vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetAssist does not guarantee an approved claim.
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You will be connected to a credible VetAssist Vet who will assess your pet's situation via video or chat. You'll be able to upload photos and videos via the chat function
The VetAssist Vet will then advise the best next step for your pet. After the consultation, you'll receive a transcript of your conversation or notes left by the Vet
The same Vet will then follow up via email in 24 hours to check-in and see how you and your pet are doing
Connect with a Vet in less than 2 minutes with VetAssist#
92% of customers who accessed VetAssist were happy with their experience~
Credible Vet advice available to you 24/7 from the comfort of your own home
"I was really so impressed. Through the video chat, I could show the vet my dog and she talked me through how to check for certain things. It gave me great piece of mind overnight until I had to take my dog to the vet the next day. I would highly recommend VetAssist!
"Dr Claire was amazing, so informative and very easy to use the video chat. It was so good to be able to speak with a vet from the comfort of your own home and not causing any more stress to our pet. I would highly recommend VetAssist to any new pet owner, especially owners with small puppies."
VetAssist Veterinarian and animal lover, shares advice on some common pet problems
Dr Claire Jenkins is a QLD graduate with over 15 years experience as a neighbourhood Veterinarian in Australia and the UK. Animal lover and the founder of Vetchat, born from a passion to help pet carers everywhere access trusted advice earlier, for healthier, happier pets. Grateful to be carer to her beautiful Red-dog.