Roadside Assistance

Roadside Assistance is an optional extra available to you when taking out a Car Insurance policy, for an additional premium. There are limitations and exclusions to what is covered, and these are included in the Woolworths Roadside Assistance Terms and Conditions.

Woolworths Roadside Assistance is Australia-wide unless the mobile automotive unit can’t reach you because of uncontrollable circumstances, like a severe storm.

Read the Woolworths Roadside Assistance Terms & Conditions for more exclusions, such as roadside locations in restricted areas.

There are a few things that Roadside Assistance won't cover. These include:

• Major car parts
  Faults that need major parts or diagnostic equipment to fix, in which case we’ll help tow your car to an approved repairer
• Hire cars
  Emergency roadside assist for commercial vehicles such as taxis, rental or hire cars
• Break-in
  Loss or damage from a break-in or attempted break-in of your car to retrieve keys 
• Car accidents
  Damage to your vehicle caused by a collision or crash with another motorist
   

Read the Roadside Assistance Terms & Conditions to see if further inclusions or exclusions may apply.

 

Your Roadside Assistance automatically renews with your car policy, unless you contact us before the end date and tell us not to include it in the next policy year. 

You'll need to be a Woolworths Car Insurance customer to get our Roadside Assistance cover.

If you don't currently have a Car Insurance policy with us, get a quote online now and see how much you could save.

Don't forget to add Roadside Assistance as an optional extra benefit when you're getting your quote.

Because there is a large network of mobile mechanics, 95% of breakdowns are reached within 45 minutes of the initial call.

However if you do find yourself stuck in a harder to reach location, the operator will stay in close contact with you until your mechanic arrives.

The Roadside Assistace Team can also offer practical tips and advice over the phone, or organise an emergency taxi should you urgently need transport.